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Ok, I feel better now... was very annoyed yesterday by UPS.
Best Buy didn't have the new monitor we were getting, so we had them ship it last week. At 3:00pm yesterday I went outside to check the mail, and lo and behold... there's a UPS thingy stuck to the door saying they tried at 1:30pm, while I was sitting at the computer 5 feet from the door (which was shut.) Their idea of knocking on the door must be to glare at it strongly or something. Then when I call on the phone to see if I can pick it up today (the website made it seem that if I had them hold it for pickup it'd only be available tomorrow) the lady on the phone (past the useless automated system) was hardly more communicative than the computer system in the first place! After insisting several times that I wanted to pick it up TODAY, she said someone would call back within an hour. So after waiting about an hour, they call and say it'll be at the main UPS place here in town at 6:00 pm. I drive 9 miles to the place, and at 6:00pm, whata know... they were wrong, it'll be 6:30pm, so now it's time to hang out in front of UPS for 30 minutes (it's in a industrial/commerical area, nothing to do nearby.) And at the end, the best part about it is, they DON'T EVEN CHECK ID! If I was driving around and saw one of UPS's "We're sorry we missed you" stickers on a door, you could pick it up, go online and use the tracking number to figure out everything you need to know to walk up to UPS and take the item yourself!
With FexEx if they miss you, they clearly state on the letter they leave if nobody's home what time the package should be available to be picked up at and the location, along with the aproximate time the next delivery attempt will be make, totally unlike UPS. Plus they actually check ID when you pick stuff up at the office.
I've never had items damaged via UPS, other than the "normal" amount of scuffing and smushed corners of boxes, although I have personally seen deliveries to people I know where the boxes looked like someone used them to sit on or something.
Best Buy didn't have the new monitor we were getting, so we had them ship it last week. At 3:00pm yesterday I went outside to check the mail, and lo and behold... there's a UPS thingy stuck to the door saying they tried at 1:30pm, while I was sitting at the computer 5 feet from the door (which was shut.) Their idea of knocking on the door must be to glare at it strongly or something. Then when I call on the phone to see if I can pick it up today (the website made it seem that if I had them hold it for pickup it'd only be available tomorrow) the lady on the phone (past the useless automated system) was hardly more communicative than the computer system in the first place! After insisting several times that I wanted to pick it up TODAY, she said someone would call back within an hour. So after waiting about an hour, they call and say it'll be at the main UPS place here in town at 6:00 pm. I drive 9 miles to the place, and at 6:00pm, whata know... they were wrong, it'll be 6:30pm, so now it's time to hang out in front of UPS for 30 minutes (it's in a industrial/commerical area, nothing to do nearby.) And at the end, the best part about it is, they DON'T EVEN CHECK ID! If I was driving around and saw one of UPS's "We're sorry we missed you" stickers on a door, you could pick it up, go online and use the tracking number to figure out everything you need to know to walk up to UPS and take the item yourself!
With FexEx if they miss you, they clearly state on the letter they leave if nobody's home what time the package should be available to be picked up at and the location, along with the aproximate time the next delivery attempt will be make, totally unlike UPS. Plus they actually check ID when you pick stuff up at the office.
I've never had items damaged via UPS, other than the "normal" amount of scuffing and smushed corners of boxes, although I have personally seen deliveries to people I know where the boxes looked like someone used them to sit on or something.
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