Imagine you see some publicity for a hypothetical hardware item or software that interests you. The price is right, so you look on some forums to see how present users are faring with it. You find they are largely satisfied and that it does as promised, but that half the satisfied users had to reformat their hard drives, reinstall Windows from scratch, then the new item and finally all their other applications before it would work.
Would you buy this item?
Would you buy this item?

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