Dell Support?

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  • Gurm
    MS Fanboy
    • Aug 1999
    • 11460

    #1

    Dell Support?

    Ok, opinions - if I call Dell support on this laptop I traded my Powerbook for... which is still under warranty until 2010... will they help me, or will they not because I'm not the original owner?
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  • Brian Ellis
    Super MURCer
    • Sep 1999
    • 9623

    #2
    Try it and see
    Brian (the devil incarnate)

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    • Jammrock
      The Berserker
      • Aug 1999
      • 8661

      #3
      Warranties are almost always transferable. Go to http://support.dell.com and click on "Troubleshooting and FAQs." Enter the service tag of the laptop and it will tell you details on the warranty. As long as there is warranty available they cannot deny it to you since the warranty period is paid for.
      “Inside every sane person there’s a madman struggling to get out”
      –The Light Fantastic, Terry Pratchett

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      • KRSESQ
        Super MURCer
        • Feb 2000
        • 3224

        #4
        It might also tell you if the previous owner registered with Dell. If not, You might be able to register it as the rightful owner.

        Otherwise you may just have to let them think you're the previous owner.

        Kevin

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        • rylan
          Super MURCer
          • Sep 1999
          • 2347

          #5
          Either way you'll have loads of fun trying to get anywhere with the India tech support reading off the scripts and ignoring what you're telling them is wrong.

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          • ZokesPro
            Serial Murcerer
            • Sep 2000
            • 8325

            #6
            Originally posted by Gurm View Post
            Ok, opinions - if I call Dell support on this laptop I traded my Powerbook for... which is still under warranty until 2010... will they help me, or will they not because I'm not the original owner?

            I doubt it unless you got him to transfer the ownership in your name.
            Titanium is the new bling!
            (you heard from me first!)

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