To all British users of G400 TV. Good news

[Wyntha]

Since I bought my card in November last year I've been having problems tuning in to my cable providers channnels. Matrox initially said that I had a malfunctioning board and gave me an exchange. This didn't help though. 3-4 weeks ago I was sent a utility program that allows me to set the frequency range that TV Setup should scan and if required actually provide specific frequencies that PC-VCR should map too. I have been led to believe that this utility will be part of next major release of PC-VCP/Video tools to be announced in the next few weeks (Matrox tech. support own words). Anyway, I'm happy and I thank Matrox for giving me the utility. Question is: "Could we the ability in next release to also tune into radio frequencies too?". that would be fantastic.

[This_Idiot]

That sounds great ! I might have to stick a switchbox in my cable feed and route it through here to the "office". If I remember correctly, you're taking the feed prior to the cable decoding box ?

Chris

[Scouser]

That is good news!

Wyntha, any chance you could mail the utility to me please

Scouser99@cableinet.co.uk

Many thanks!

[jk233]

Hello Wyntha, could you email me this useful utility please. I have the same problem, but i used to hack the registry as suggested by one of the earlier postings and managed to get a few channels working.

Many Thanks and Regards,
Joseph.

j_kamalaraj@hotmail.com

[hankhill]

I’m also in the UK. I bought a G400TV card last weekend and have already spent a small fortune downloading new drivers and following these threads to try and get the tuner to work. Having spent £200-odd quid on a product I can’t believe that we should be expected to manually frig about with our PC’s registry just to get it to work properly. What happened to the “fit for purpose” thing us consumers are supposed to be protected by? If Matrox themselves can’t come up with a simple patch that will make their product work as is should then the card goes back as being unfit for it’s purpose. Shame, because the video capture seems to work well which is more than I can say for the ATI All-in Wonder card I tried before. Come on Matrox, wake up! Are you going to fix this problem or not?

[hankhill]

I’m also in the UK. I bought a G400TV card last weekend and have already spent a small fortune downloading new drivers and following these threads to try and get the tuner to work. Having spent £200-odd quid on a product I can’t believe that we should be expected to manually frig about with our PC’s registry just to get it to work properly. What happened to the “fit for purpose” thing us consumers are supposed to be protected by? If Matrox themselves can’t come up with a simple patch that will make their product work as is should then the card goes back as being unfit for it’s purpose. Shame, because the video capture seems to work well which is more than I can say for the ATI All-in Wonder card I tried before. Come on Matrox, wake up! Are you going to fix this problem or not?

[hankhill]

I’m also in the UK. I bought a G400TV card last weekend and have already spent a small fortune downloading new drivers and following these threads to try and get the tuner to work. Having spent £200-odd quid on a product I can’t believe that we should be expected to manually frig about with our PC’s registry just to get it to work properly. What happened to the “fit for purpose” thing us consumers are supposed to be protected by? If Matrox themselves can’t come up with a simple patch that will make their product work as is should then the card goes back as being unfit for it’s purpose. Shame, because the video capture seems to work well which is more than I can say for the ATI All-in Wonder card I tried before. Come on Matrox, wake up! Are you going to fix this problem or not?

[hankhill]

I’m also in the UK. I bought a G400TV card last weekend and have already spent a small fortune downloading new drivers and following these threads to try and get the tuner to work. Having spent £200-odd quid on a product I can’t believe that we should be expected to manually frig about with our PC’s registry just to get it to work properly. What happened to the “fit for purpose” thing us consumers are supposed to be protected by? If Matrox themselves can’t come up with a simple patch that will make their product work as is should then the card goes back as being unfit for it’s purpose. Shame, because the video capture seems to work well which is more than I can say for the ATI All-in Wonder card I tried before. Come on Matrox, wake up! Are you going to fix this problem or not?

[hankhill]

Hi,
Sorry but I felt I had to add my feelings on this subject.
I’m also in the UK. I bought a G400TV card last weekend and have already spent a small fortune downloading new drivers and following these threads to try and get the tuner to work. Having spent £200-odd quid on a product I can’t believe that we should be expected to manually frig about with our PC’s registry just to get it to work properly. What happened to the “fit for purpose” thing us consumers are supposed to be protected by? If Matrox themselves can’t come up with a simple patch for the tuner, that will make their product work as is should, then the card goes back as being unfit for it’s purpose. Shame, because the video capture seems to work well which is more than I can say for the ATI All-in Wonder card I tried before. Come on Matrox, wake up! Are you going to fix this problem or not?

[fluggo99]

> Sorry but I felt I had to add my feelings on this subject.

By all means! Don't hold back!

[Michel Carleer]

I don't understand why Matrox does not do it like Pinnacle (Miro) do it: True, Pinnacle has a list of frequencies too which are different from country to country. The difference is that they only list several frequency bands (say 45 MHz - 170 MHz and then some others)for each country, not each channel frequency like Matrox does. The Autoscan program, in their case, truly scans each of the defined bands in increments of some 50 KHz and looks at the AFC signal to detect if channels emit at any given frequency in the band. Like this, even channels emitting at non-standard frequencies are found. Once a channel has been found on the basis of the AFC signal, the channel is memorized and the Autoscan procedure looks at the VBI information to get the actual name of the channel and stores it as well. This is exactly the way any modern TV set works. Don't forget that Pinnacle and Matrox use the same tuner brands (Philips or Temic) and models, so Matrox should also be able to do this, instead of having a predefined list of channel frequencies and just looking if some signal exists at those very precise frequencies.
Michka

[Michel Carleer]

I don't understand why Matrox does not do it like Pinnacle (Miro) do it: True, Pinnacle has a list of frequencies too which are different from country to country. The difference is that they only list several frequency bands (say 45 MHz - 170 MHz and then some others)for each country, not each channel frequency like Matrox does. The Autoscan program, in their case, truly scans each of the defined bands in increments of some 50 KHz and looks at the AFC signal to detect if channels emit at any given frequency in the band. Like this, even channels emitting at non-standard frequencies are found. Once a channel has been found on the basis of the AFC signal, the channel is memorized and the Autoscan procedure looks at the VBI information to get the actual name of the channel and stores it as well. This is exactly the way any modern TV set works. Don't forget that Pinnacle and Matrox use the same tuner brands (Philips or Temic) and models, so Matrox should also be able to do this, instead of having a predefined list of channel frequencies and just looking if some signal exists at those very precise frequencies.
Michka