Poor BBB Rating for Ulead

[Ted222]

Thought this might interest some.....Ulead still owes me $111.00 from a mistake their online order department made, and they choose to disreguard. (and I still use and value their products very highly)




Ulead Systems, Inc.


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This Report was developed from various sources, including the business, governmental agencies, and the experience of the company's customers.

For further information contact the Better Business Bureau of the Southland
315 N. La Cadena, Colton, CA, 92324
(909) 825-7280

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Ulead Systems, Inc.
20000 Mariner Avenue Suite 200
Torrance CA 90503

Business Started: 01/01/90
File Open Date: 01/07/99
Last Report Date: 01/28/02
Principal Contact: Ronald Dizon

Phone: (310) 896-6388
Fax: (310) 523-9399
EMail: Not Available
Web Address: http://www.ulead.com

Bureau ID: 13095196






Nature of Business
This company's business is software and hardware products.


Bureau File Experience

Based on our standards, we rate this company as having an unsatisfactory business record. An unsatisfactory rating is given when a pattern in the company's customer complaints causes us concern, when the company does not respond to complaints, or when it will not substantiate its advertising claims. In this case, our complaint history for this company shows that although the business has responded to customer complaints brought to its attention by the Bureau, some remain unresolved because the customers were not always satisfied with the company's response. A Better Business Bureau report is based on our file information and experience with an individual company over the past three years. The Bureau does not endorse, recommend, or disapprove of any company, product or service.

Additional Phone Numbers


(310) 523 - 9391 (310) 896 - 6389

Additional Trade names



There are no additional Trade Names for this company on file.

Additional Addresses


970 West 190th Street Suite 520
Torrance, CA 90502


3715 Doolittle Drive
Redondo Beach, CA 90278-1226

[Brian Ellis]

Let's be quite clear on this.

What you report applies ONLY to this US concern. Who owns the capital? Is it a franchise or a subsidiary of the Taiwan company, partly or fully owned? Is the capital fully paid up?

I have had 3 or 4 transactions with U-Lead, Taiwan, and have never had the slightest problem. In fact, I received the DVD MF last week within a couple of weeks or ordering, by airmail, and the billing was done perfectly.

I therefore request that U-lead be not smeared because of one doubtful foreign operation.

[wkulecz]

Brian, it takes a lot for the "Better Business Bureau" to give any company a bad rating! Something is wrong here.

I've ordered two upgrades direct from Ulead, one by the web, one by phone, and had no problems. I believe both were shipped and billed to me by the US operation.

If this bad BBB report is true (and not a hoax or hacked web-site), U-Lead Taiwan better do something about it!

--wally.

[Dr Mordrid]

Actually how easy or hard it is to get a "bad" rating from them depends on what local branch office you're dealing with.

If it's one of those Califlakey branches who think people should get refunds because the phase of the moon wasn't right when the purchase was made you could get one from a single complaint.

Dr. Mordrid

[Duty]

Originally posted by Dr Mordrid
If it's one of those Califlakey branches who think people should get refunds because the phase of the moon wasn't right when the purchase was made you could get one from a single complaint.

Hey I... um, darn, wrong moon... I'll be back in, lets see, 18 days. You'll get it then.






Jeff

[Ted222]

Let me make sure you understand my position. I have been doing business with Ulead for several years now, and there ain't much they make that I don't already own and use on a regular basis. And, I have never had a problem with Ulead before.

I ran into this problem when they had web site problems with the upgrade to MSP 6.5. I think several others had problems too.

Their "problem resolution" staff lied to me on several occasions and finally tricked me into returning an extra copy of MSP 6.5 for a refund that they refused to honor.

Thats it.

I plan to keep using Ulead software and keep upgrading as new versions come out. But, I will not expect a clean resolution should I encounter some problem on their "Web Site", as Ulead says they are a separate entity who they have no responsibilty for.

Ted

[AndrewDV]

AH!

I was bitten by that e-commerce issue. Took me a long time to get things corrected. Ulead did dissapoint me with that. From now on, I do not use their website anymore (CompUSA, MicroCenter, etc. sells their products).

[Brian Ellis]

Originally posted by Ted222
Ulead says they are a separate entity who they have no responsibilty for.

This is exactly the point I made in my first post. The US company is apparently not Ulead, at all, but just use the name. This happens a lot. When I was owner of a company in Switzerland, I was asked on two occasions by resellers to be allowed to use my company name for theirs'. I refused on the grounds that, if something went wrong, we would be back=splattered by the ensuing fuss.

However, in this case, I feel that Ulead have the responsibility to protect their own name and reputation. They could do this by withdrawing the right to use the name, although this would be stable-door-shutting, or, in the worst case, stopping supplies (and possibly setting up their own subsidiary).

[Dr Mordrid]

My experience is exactly the opposite.

I've purchased software & updates from their site and not had a problem at all. This goes all the way back to the 5.2 update.

Dr. Mordrid