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Pinnacle DV500 Torture Rack
A sister agency's IT manager called me
yesterday, advising me he had purchased a
Pinnacle DV500 board.
In short, he couldn't get it to work.
He heard I was into digital video, so he asked me for help.
As an extremely satisifed Canopus DV Raptor user with DV Raptors on three machines:
a) home machine (Windows 98)
b) work machine (Windows 98)
c) co-workers machine (NT 4.0)
With the Canopus DV Raptor, we've had absolutely no troubles.
So I hung up the phone, dreading what might
await.
They're running NT 4, Service Pack 5 on a
450 Mhz Pentium III box.
The video display card is a Diamond S3 Savage 4.
They have plenty of hard drive space.
They have almost 200mb of ram.
NT is configured to NTFS.
Their DV camcorder is an old JVC with no
Firewire output.
So they captured a huge clip - via S-Video.
The problem is in relation to Premiere.
When you adjust Project Settings at the beginning of a Premiere project, you have
the option of selecting:
a) Video for Windows
b) QuickTime
c) Pinnacle
Premiere refuses to open when we select
the Pinnacle option.
We set all of the project settings to match
those of the video captured. No go.
Premiere won't open. The animated "countdown" icon just goes and
goes and goes and goes and goes and goes.
But Premiere refuses to open.
When we select "Video for Windows," it's a
different story.
Premiere opens, but it still doesn't work
right.
When I double-clicked a timeline clip,
the clip would not appear in the SOURCE
monitor Window.
I looked in NT's scant information about IRQs.
Apparently, DV500 is sharing IRQs with two
instances of what NT identifies as "Istone."
I succeeded in getting Premiere upgraded to 5.1c. But no change.
I'm wondering if the only solution might be to pull the PCI cards and re-install them one at a time so that the IRQs get re-configured.
I visited the Pinnacle DV 500 support forum and I read all of the posts of problems and I was struck by how different that support forum is from the support forum of the Canopus DV Raptor/Rex/Amber users.
Anybody have any ideas?
I know Pinnacle's NT driver is in beta and is not supported.
Maybe they need to check that driver version.
All I can say is - it's a mess.
Anybody have any suggestions?
(I'm just glad our agency went Canopus.)
yesterday, advising me he had purchased a
Pinnacle DV500 board.
In short, he couldn't get it to work.
He heard I was into digital video, so he asked me for help.
As an extremely satisifed Canopus DV Raptor user with DV Raptors on three machines:
a) home machine (Windows 98)
b) work machine (Windows 98)
c) co-workers machine (NT 4.0)
With the Canopus DV Raptor, we've had absolutely no troubles.
So I hung up the phone, dreading what might
await.
They're running NT 4, Service Pack 5 on a
450 Mhz Pentium III box.
The video display card is a Diamond S3 Savage 4.
They have plenty of hard drive space.
They have almost 200mb of ram.
NT is configured to NTFS.
Their DV camcorder is an old JVC with no
Firewire output.
So they captured a huge clip - via S-Video.
The problem is in relation to Premiere.
When you adjust Project Settings at the beginning of a Premiere project, you have
the option of selecting:
a) Video for Windows
b) QuickTime
c) Pinnacle
Premiere refuses to open when we select
the Pinnacle option.
We set all of the project settings to match
those of the video captured. No go.
Premiere won't open. The animated "countdown" icon just goes and
goes and goes and goes and goes and goes.
But Premiere refuses to open.
When we select "Video for Windows," it's a
different story.
Premiere opens, but it still doesn't work
right.
When I double-clicked a timeline clip,
the clip would not appear in the SOURCE
monitor Window.
I looked in NT's scant information about IRQs.
Apparently, DV500 is sharing IRQs with two
instances of what NT identifies as "Istone."
I succeeded in getting Premiere upgraded to 5.1c. But no change.
I'm wondering if the only solution might be to pull the PCI cards and re-install them one at a time so that the IRQs get re-configured.
I visited the Pinnacle DV 500 support forum and I read all of the posts of problems and I was struck by how different that support forum is from the support forum of the Canopus DV Raptor/Rex/Amber users.
Anybody have any ideas?
I know Pinnacle's NT driver is in beta and is not supported.
Maybe they need to check that driver version.
All I can say is - it's a mess.
Anybody have any suggestions?
(I'm just glad our agency went Canopus.)
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