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I am writing to warn others and express my dissapointment with Matrox's warranty policys.
I within the last year or so bought a Marvel G400-TV card, (new) from an ebay store here in australia, the card has been faulty all along and unable to capture stable video.
I took this complaint to matrox for a replacement under warranty, it took them nearly two weeks of chasing up and stress on my behalf to finally arrive at their decision that:
It is their policy not to replace or repair the cards bought from ebay, (despite being brand new) and that if i wanted it to be fixed i have to pat them $100 US (thats least $200 AU) plus add posting and packing to send to canada from australia!!
I am furious with this decision, where did it warn me in the warranty that buying online from ebay voids the warranty?, also over $200 au to have it repaired is more than the card is technically worth now.
If i had the money, i would just say to hell with it and buy a new card, but these arent exactly "cheap" cards, and i am only surviving on a disability support income, so i am unable to buy a new replacement.
So put quite simply, hearing about how good matrox products were and how reliable they were made, i invested in the card buying from ebay. Found it to be faulty, and matrox wont honour the warranty......in the end it is a very very expensive 16mb display card! as thats all it is now useful for!
Perhaps people reading this may have some suggestions where i can go to get a replacement at a cheap price, even then i would be wary if matrox would get out of the warranty again should something go wrong.
I beleive the part to be fixed is in the breakout box, and though they tell me it is just a pass through, this is incorrect, it has many of the circuits inside there obviously or why would it need to have a data cable going to the main pc? perhaps they sell spare breakout boxes?
at any rate if you are thiking from buying from ebay then be careful, and if matrox refuses to honour the warranty i suggest you let the public know, by writing publicly your findings and rate their company at www.planetfeedback.com and perhaps once they get enough bad publicity they will change their policy. I am still very surprised at them, the general feeling was that theywere a good sompany and i cannot understand why in this case i have been so let down.
I within the last year or so bought a Marvel G400-TV card, (new) from an ebay store here in australia, the card has been faulty all along and unable to capture stable video.
I took this complaint to matrox for a replacement under warranty, it took them nearly two weeks of chasing up and stress on my behalf to finally arrive at their decision that:
It is their policy not to replace or repair the cards bought from ebay, (despite being brand new) and that if i wanted it to be fixed i have to pat them $100 US (thats least $200 AU) plus add posting and packing to send to canada from australia!!
I am furious with this decision, where did it warn me in the warranty that buying online from ebay voids the warranty?, also over $200 au to have it repaired is more than the card is technically worth now.
If i had the money, i would just say to hell with it and buy a new card, but these arent exactly "cheap" cards, and i am only surviving on a disability support income, so i am unable to buy a new replacement.
So put quite simply, hearing about how good matrox products were and how reliable they were made, i invested in the card buying from ebay. Found it to be faulty, and matrox wont honour the warranty......in the end it is a very very expensive 16mb display card! as thats all it is now useful for!
Perhaps people reading this may have some suggestions where i can go to get a replacement at a cheap price, even then i would be wary if matrox would get out of the warranty again should something go wrong.
I beleive the part to be fixed is in the breakout box, and though they tell me it is just a pass through, this is incorrect, it has many of the circuits inside there obviously or why would it need to have a data cable going to the main pc? perhaps they sell spare breakout boxes?
at any rate if you are thiking from buying from ebay then be careful, and if matrox refuses to honour the warranty i suggest you let the public know, by writing publicly your findings and rate their company at www.planetfeedback.com and perhaps once they get enough bad publicity they will change their policy. I am still very surprised at them, the general feeling was that theywere a good sompany and i cannot understand why in this case i have been so let down.
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