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Back in the market for a dvcam. Deal fell through. Read this...
As many of you know I have been looking for a DV camera for quite a while. I finally decided on the SonyTRV 900. Although I really should know better, I ordered one from one of the Brooklyn vendors, "The Digital Dog."
Here's the tale.
Price $1699 shipped. I call on Dec 22 and they say I can have it at that price but it won't ship until Jan 22. No thanks. I hang up.
A few minutes later I call back and get a different salesperson. I ask her why if it's in stock I can have it faster than Jan 22 like the other salesman told me. She tells me "that's crazy," I can have it "in your hands" on Jan 5. I say okay let's do it.
Next day I notice the price on their website drops to $1640. I call and get a pricematch credit on my VISA. Credit does appear on my bill. I'm feeling okay.
This place bills VISA upon sale and not shipping, I don't like that.
Jan 5 comes and goes. I e-mail the salesperson asking what's going on. She says shipping delays incurred. New date Jan 19!
I call. She's not in. Talk to another salesperson. I ask what's going on. In fact I ask in general why these places don't ship product they say they have in stock. I suspect they are playing with their "float" on the money since they get paid by VISA immediately. He puts me on hold. I think he talked to the manager about what to do. Obviously nothing because after 5 minutes I got the customer service answering machine. I leave a message telling them to cancel my order on account of unacceptable delivery time.
I also e-mail my salesperson to cancel the order. She replied the next day that she personally cancelled the order and VISA will be credited in 7-10 working days.
I next called VISA and put the charge into dispute.
I still don't think this is over.
Does anybody know what these places are doing? What's the scam. Another similar place "Regency Camera" has the TRV listed $1539 and $81 shipping.
Any new camera's coming up the pike. I'm back in the market!
Here's the tale.
Price $1699 shipped. I call on Dec 22 and they say I can have it at that price but it won't ship until Jan 22. No thanks. I hang up.
A few minutes later I call back and get a different salesperson. I ask her why if it's in stock I can have it faster than Jan 22 like the other salesman told me. She tells me "that's crazy," I can have it "in your hands" on Jan 5. I say okay let's do it.
Next day I notice the price on their website drops to $1640. I call and get a pricematch credit on my VISA. Credit does appear on my bill. I'm feeling okay.
This place bills VISA upon sale and not shipping, I don't like that.
Jan 5 comes and goes. I e-mail the salesperson asking what's going on. She says shipping delays incurred. New date Jan 19!
I call. She's not in. Talk to another salesperson. I ask what's going on. In fact I ask in general why these places don't ship product they say they have in stock. I suspect they are playing with their "float" on the money since they get paid by VISA immediately. He puts me on hold. I think he talked to the manager about what to do. Obviously nothing because after 5 minutes I got the customer service answering machine. I leave a message telling them to cancel my order on account of unacceptable delivery time.
I also e-mail my salesperson to cancel the order. She replied the next day that she personally cancelled the order and VISA will be credited in 7-10 working days.
I next called VISA and put the charge into dispute.
I still don't think this is over.
Does anybody know what these places are doing? What's the scam. Another similar place "Regency Camera" has the TRV listed $1539 and $81 shipping.
Any new camera's coming up the pike. I'm back in the market!
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