RR-G audio problems

[AmSci]

I finally got my Rainbow Runner studio. The video capture (mjpeg) is excellent at highest quality, 6:6:1, 704x480, 30 frames/sec.
I am connecting through my VCR, and the audio inputs are as specified in the instructions.

The line-in works correctly...I can hear audio fine through my computer speakers when I uncheck mute on the line-in. When I do a video capture through PC-VCR (tried VirtualDub also), I get a great looking video file, but the audio is nonexistant. (If I turn my speakers up to the highest level, I can just barely hear the audio).

Can someone please help me with this situation?
Below is some information on my setup.
thanks.
--
PIII 500mhz
256MB RAM
WD400BB 40gig HD 7200rpm
Asus P3V4X
Matrox G400MAX DH Powerdesk 6.10.021 beta
Video Tools 1.52

[Dr Mordrid]

Try swapping the audio in & out cables. The labeling is sometimes non-intuitive.

Dr. Mordrid

[AmSci]

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by Dr Mordrid:
Try swapping the audio in & out cables. The labeling is sometimes non-intuitive.

Dr. Mordrid</font>

The cables are connected correctly. The line in works fine until I execute a capture program, then everything goes quiet. Nothing is muted either.

I am using a generic sound card, pretty old. Could that be a factor?

[mits]

Just in case, have you checked the recording level (sliders) in your cards software ?
Have you ever susuccessfully recorded audio only thru the line in?

------------------
mits

[lament]

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by mits:
Just in case, have you checked the recording level (sliders) in your cards software ?
Have you ever susuccessfully recorded audio only thru the line in?

</font>

Yes, I tried the sliders/settings inside each capture program. (av_io, pc-vcr, and virtualdub). I can record from the line in through an audio only program such as Windows Sound Recorder.

I'm going to borrow a friends sound card and see if that is the culprit.

[This_Idiot]

Sorry, super-confusion here !

Quote "I finally got my Rainbow Runner studio"

Quote "Matrox G400MAX DH Powerdesk 6.10.021 beta; Video Tools 1.52"

Now have you got a Rainbow Runner Studio (RR_S), or a G-Series Rainbow Runner (RR_G)? There's a whole world of difference.

You don't actually say that you are using a G400, just that you are using G400 drivers.

[AmSci]

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by This_Idiot:
Sorry, super-confusion here !
</font>

Sorry about that

I have a Millennium G400 MAX with a Rainbow Runner G-Series.