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Matrox "rebate" plan for Win2K/Marvel-RRG users

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  • #31
    Hey everyone!

    This may not seem relevant at 1st, but what the 'ell?

    Matrox is a biz like any other, in a market with a bit of competition -- one in which no one has figured out even some of the answers. On top of that, the whole biz world is changing, just after reversing itself on the exchanges a while back.

    If there is a company that does have it at all figured out, they're losing money 'cause we customers don't trust them yet to do what they say. Whatever the past causes, it's an adversarial relationship at present between any seller vs buyer, & it will take a while for folks on both sides to catch on -- maybe 3 years -- maybe 5.

    Like many other fair sized companies, I don't imagine the head people at Matrox invite everyone else in the lower ranks to contribute to their strategy sessions. Where this has occured with new companies by the way, & not just as window dressing, a significant number of those companies are now in trouble or gone.

    So, my reading for whatever it's worth, is that the top folks at Matrox are unsure, just like people in the top ranks everywhere. There's been cost cutting, as when they tried to switch everything to solely web support a year ago I think -- if I remember correctly. There've been cards that allegedly were canceled. It's probably hard right now to even project the cost of memory for their products a year or more out, what with all the unsettled rambus mess & the changing production in asia.

    I still read it as good guys and bad guys more or less, and figure if you like the rebate offers or not, someone might well have had to fight like the devil for them. That the software price reductions are more then the hardware might say there's a few folks who wouldn't do much to budge.

    Playing devil's advocate, if I were at the top tier, & opposed to giving customers more then I absolutely had to, I'd figure this was a good deal -- even if the marvel folks declined for example, still sends a wonderful message to all those Matrox graphics card customers. And then I'd wait and see...

    To everyone it should be obvious that something went wrong somewhere and everything hit at the end of May. People at the top did listen, and came up with a response, while Haig made like the energizer bunny -- in his position most of us would have by now been poster children for substance abuse. It took a while I imagine because the software deal itself took quite some doing. The alpha folks (trying to come up with a nice way to say top dogs ) are still listening...

    If I were Haig, perhaps I'd be a tad miffed by now if I had fought hard for this (I don't know for a fact one way or the other). Hurts his credibility one, and it appears to some of these alpha folks no doubt that they were right.

    Of course, I'm not saying take the deal or don't, or debating if it's worth it. I do think a more measured debate & response might get you what your looking for. Let Haig & others see that we do appreciate the offer, & see if we can't come up with ways that might make it more appealing.

    While I don't see Matrox can change it's prices as stated -- no biz could at this stage -- perhaps they could offer an OEM version, or maybe add other Matrox Graphics cards to the mix, leaving the capture part out of it (that might satisfy even more folks, those determined to buy or who have already bought another capture device.

    I really do think it might prove worthwhile to also conduct some sort of poll, asking what would people willingly pay, but in a multiple choice format to keep it real.

    And at the end of the day, all said and done, make a list (if only in your head) of those companies you've dealt with, & ask: "How would they have handled it"?

    Thanks
    mike

    Comment


    • #32
      Those "other companies" have already registered how they handle new-OS incompatabilities: they cut and run without even trying.

      The offenders: Canopus, Pinnacle and Iomega for starters.

      Dr. Mordrid

      Comment


      • #33
        If they wanted to toss a copy of Premiere 6.0 in my direction to try out on my Marvel G200, I'd be happy.

        While I'm at it, I wish for a pony.

        Kevin

        Comment


        • #34
          "In order to finalize RGB and YUY2 stability with third party video applications, this may take upto 3 weeks for the driver release."

          Where are these wonderful drivers? it's been 3 weeks.
          Why do I have the feeling that these supposed stability issues will never be solved?

          At the very least, Matrox should give us an update as to what is going on with these drivers. Maybe they will post something at 5pm like they did last month.

          Comment


          • #35
            Isn't the updating process usually something like:
            "It's coming"
            "It's coming"
            "That'll be fixed in the new drivers"
            "Just wait for the new drivers"
            "All will be revealed at the end of May"
            "There are no drivers. We do have discounts on lollipops, though."

            If they lied before, they can easily do it again.

            Comment


            • #36
              Here's my guess at Matrox's next announcment

              ANNOUNCEMENT

              Support for all products is being discontinued. Our products were originally designed for DOS. Despite this, we have worked hard to bring somewhat functional drivers to newfangled operating systems, such as windows 98 and windows 95, that are used by a small number of our customers.

              However, we regret that we will not be continuing to develop somewhat functional drivers. We looked at the cost of providing support for these products and losing our customers and decided that the cost of losing our customers is much cheaper. We have upgraded our managements' telephone handsets with the savings.

              We know that most of you will never buy one of our products again. But, we are suprised by the number of you who are taking advantage of our ridiculous rebate program. We sincerely thank those customers who will buy from us regardless of what we do or say.

              Please not that this announcement does not apply to products that have not been released yet. Our marketing team believes that most people will not buy a product that doesn't come with somewhat functional drivers.

              Sincerely,
              Matrox


              Comment


              • #37
                Guess what, I actually received a reply from Matrox today (first time) !!!!!!

                I append it below. Oh, so facile to quote our dear friend Haig after two weeks!

                Excuse me a moment while I scream:

                eeeeEEEEEEEE<FONT SIZE="4">EEEE<FONT SIZE="5">EEEE<FONT SIZE="6">EEEE-K <FONT SIZE="3"> </p>

                <FONT SIZE="2">Subject:
                Re: MJPEG
                Date:
                Wed, 20 Jun 2001 13:31:57 -0400
                From:
                Deborah Kane <dkane@matrox.com>
                To:
                Brian Ellis <b_ellis@protonique.com>


                Hello,

                Thank you for your patience in waiting for a reply. Please read the following update to our forum announcement
                concerning this issue:

                http://forum.matrox.com/mgaforum/For...ML/000097.html

                For Matrox Hardware MJPEG users with Windows 2000 (Marvel G200, Marvel G400 TV,
                Rainbow Runner G).
                As you may know, Matrox recently advised its customers that our internal efforts to provide software
                support for MJPEG under Windows 2000 have been curtailed due to technical difficulties experienced.
                While the MJPEG products were clearly sold as only supporting Windows 98 and Windows 95, we
                have received much feedback from customers who have upgraded to Windows 2000 and are now
                unable to utilize the Hardware MJPEG capabilities of their card. In an effort to offer some relief to such
                affected customers, Matrox is putting together a limited-time rebate program for various hardware and
                software products worth a total value of US $475.
                This rebate program is an instant* discount from list price offer available for the following products on
                Matrox's and Ulead's online store
                Product Name-> Discount*-> List Price**
                Matrox RT 2500-> -US $125.00-> US $999.00
                Matrox Marvel G450 eTV-> -US $ 50.00-> US $230.00
                Ulead MediaStudio Pro 6.0-> -US $250.00-> US $495.00
                Ulead VideoStudio 5.0-> -US $25.00-> US $89.95***
                Ulead VideoStudio 5.0 DVD-> -US $25.00-> US $129.95***
                * No mail-in rebates required
                ** Taxes, custom duties, shipping and handling extra
                *** Note that the list price is further discounted by US $ 10.00 if the product is Downloaded instead of
                shipped. Ulead offer only available at Ulead's North American website but overseas shipping is
                allowed.
                Please note that these discounts are only available to qualified customers, as determined by Matrox.
                Products offered through this program will not resolve your product's lack of MJPEG support under
                Windows 2000, but are intended to provide various alternatives at discounted prices.
                Further details regarding this offer including specifics on eligibility and fulfillment will be disclosed
                shortly.
                ------------------
                Haig
                Matrox Graphics
                Technical Support Manager

                Regards,


                Deborah Kane
                Matrox Graphics Customer Service

                Matrox Graphics
                1055 St-Regis Boulevard
                Dorval, Quebec, Canada
                H9P 2T4

                ------------------
                Brian (the terrible)

                [This message has been edited by Brian Ellis (edited 21 June 2001).]

                [This message has been edited by Brian Ellis (edited 21 June 2001).]
                Brian (the devil incarnate)

                Comment


                • #38
                  Yeah, I got the e-mail to, my response was:

                  "You know what you can do about this offer? Shove it where the sun don't shine just like I had to do with my Marvel Win2k Drivers."

                  And you know what, I actually got a reply :O

                  I never thought it possible but Matrox went up in my estimation. They now reside just below a sucking chest wound.

                  Comment


                  • #39
                    NEWS FLASH from Haig

                    Upto 3 weeks, at least 3 weeks, uat least 3 weeks, it really makes no difference. They will be out once they are ready which is hopefully not too much longer.

                    We all hope so too! But, it makes a difference to me.

                    Comment


                    • #40
                      Yeah, that's what kills me. Three weeks, up to three weeks, at least three weeks...

                      You mean to tell me that for the LAST YEAR they've done nothing but work on MJPEG? In all that time, once they knew MJPEG was hopeless, they didn't bother to have "ALL THE REST" fixed and ready to release by "the end of May"??? Jebus Cripes, guys.

                      Comment


                      • #41
                        Hi Folks,

                        If Matrox claim that MJPEG products have been intended for Windows 98 then all of us who are using Windows 98 expect that all issues be fixed (green flash to mention one) before quitting supplying updated drivers.

                        Failing this, who can blame us for complaining and not trusing Matrox further.

                        Debbie

                        We pass this way only once. Make the most of it !

                        Comment


                        • #42
                          Amen.

                          If that's not fixed in the next (last) drivers, they will have lost me as a customer on all their products. Won't be advising Matrox to my customers anymore either.

                          J-kun

                          Comment


                          • #43
                            I think the question is becoming "will they get drivers for win2k" instead of "when."

                            To tell people who have been waiting for a driver for over a year that "the drivers will be ready when they are ready" isn't very encouraging.

                            If Matrox had everything working except the mjpeg support, it shouldn't take that long to get them out.

                            Comment


                            • #44
                              Lezbe fair now.

                              The poor fresh faced student that has just been dragged into writing these drivers does need a couple of weeks to adjust himself to the 'intricacies of the Win2k architecture'.


                              [This message has been edited by MadAxeMan (edited 22 June 2001).]

                              Comment


                              • #45
                                <font face="Verdana, Arial, Helvetica" size="2">Originally posted by MadAxeMan:
                                Lezbe fair now.

                                The poor fresh faced student that has just been dragged into writing these drivers does need a couple of weeks to adjust himself to the 'intricacies of the Win2k architecture'.

                                </font>
                                ROTFLMAO



                                [This message has been edited by jeepman (edited 22 June 2001).]
                                Tyan Thunder K7, 768MB Registered DDR ECC, 2xMP2200+, Radeon 9700 Pro, Adaptec 2940U2B Ultra2 SCSI, TB Santa Cruz, Pyro 1394DV. RAID 0 stripe set on hacked Promise UltraTX2 with dual WD 120MB SE drives. HP DVD200i DVD+RW drive.

                                Comment

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