"Failed to build preview graph" when capturing from handycam

[Tracker1]

Hi
I am a previous owner of VS 8 and operated fine, easy to use. I had to change my PC to a Lenovo Duo Core 2 Gb Ram, 240Gb HDD running Vista Business. When I try to capture video from my Handycam DCR HC42E with my firewire I get the message "Failed to build preview graph" and nothing happens. I am not sure where to look next, why doesn't it recognise my video from the HandyCam
I'd appreciate any help.
thanks

[Jerry Jones]

Sometimes that message results from not having the latest driver for your video display adapter installed.

My two cents.

Jerry Jones

http://www.jonesgroup.net

[Tracker1]

No luck

Tried that didn't work any other ideas. Some other forum suggested to get a monitor driver update, I am running a Chimei CMV 938D 19" screen but their site has no drivers?

[Jerry Jones]

1. Tried the update patches for version 8?

http://www.ulead.com/tech/vs/vs_ftp80.htm

2. Do you have the latest DirectX from Microsoft?

Jerry Jones

http://www.jonesgroup.net

[Brian Ellis]

I don't think VS8 will work under Vista.

[Tracker1]

Sorry guys didn't make myself clear I upgraded and bought VS 10+. plus downloaded vista patch
I am convinced it is a conflict somewhere in the monitor, video capture card or Vista colour scheme? I also get a notice on windows saying a program is incompatible and it is going to Windows Vista basic colour scheme. I looked in the properties of the screen and it calls it a "Generic PNP monitor" Is that what it is I can't find what a Generic PNP monitor means.

Also I did have a problem with the "ATI external event utility viewer .exe not working" but seems to have gone now after reinstalling ATI software
thanks

[Tracker1]

Well this was the best forum for help compared to the others (including the ULead site!) Thanks Jerrold & Brian.

I should have known (from experience & my last problems as a novice installing VS8) and for anyone else who comes across this problem with Vista it seems it is all about drivers & updates and after pouring of multiple website forums it became clear that I needed to reinstall & update any drivers and software remotely relavent to my problem...no sure what I did but I seems to have self fixed the problem. Still have some my glitches but now I can burn my DVs. ie freezing when saving VSP & Vista Colour basic scheme change appears due to some software conflict but can live with that for the moment, I look forward to those further patches!!!!!!
Case closed

What I did
1/ Updated my Video Capture card driver
2/ Removed and reinstalled ULead VS 10 plus
3/ Downloaded Ulead Vista patch & SP1

thanks again and hope this helps someone in the future who maybe a little less experienced than me