Bill Gates admits software crashes too much and is too hard to use.

[Guru]

http://money.cnn.com/2001/11/12/technology/gates_software/

[Tempest]

That's fine, as long as they don't think that their Task Gallery will solve the usability problems: http://research.microsoft.com/ui/TaskGallery/index.htm
That "user interface" is the first idea in a long time that I have hated from the moment I saw it.