Did I mention I hate WD hard drives?

[VJ]

Alfie:
My Quantum Atlas 10K (LVD SCSI-drive, which I bought while my WD was in for its problems) crashed after approx 1 year. Luckily, S.M.A.R.T. reported errors during a boot up, and I was able to recover most of my data (but Windows gave me a very hard time booting ! ). The drive was replaced, no questions asked, no explaining the problem...
(I was a bit worried though, as the news about the takeover of Quantum was already starting to spread)

Currently, I have the replacement for that Quantum, still running nicely next to an IBM Ultrastar 36 LZX (also a 10K SCSI-drive), both running like a charm.

I must say I was very pleased with 3 Connor harddisks, after more than 7 years, they are still working (and one of them is in a removable rack !).


Jörg

[Greebe]

WD support conceded that it's faulty and are willing to replace. But instead I contacted www.newegg.com where I purchased it.

They (newegg) offered replacement or refund... I took the refund and am buying a different make & model from them (cannot exchange defective of one brand for another)

Let me add I spent an entire 2 minutes on the phone and within a minute later had an email RMA confirmation.

Now that's how you do business!

[Wombat]

How did you get in touch with newegg? Whenever I call the number on their website, I get a message that it's closed, and that I should call back during business hours (when I'm calling right in the middle of the listed hours), and there's no way to leave voice mail?

[KilrB]

Originally posted by Greebe


Now that's how you do business!

Agreed! I do all my buisness with Newegg.com. I have had several RMA's one was even my fault! I fried a stick of RAM that I bought from them and even explained how I fried it(Dont Ask) Without question they granted me an RMA and gave me a new stick.

And to go along with that kind of service they have great prices and great shipping! I like Fed-Ex

[KvHagedorn]

Awesome, Mikey.. glad you got the refund!

What drive are you getting now? (hope you got a BarracudaIV)

[DentyCracker]

Maxtor all the way for me, never failed me yet. WD=CRAP, multiple failures. IBM I used to trust. Fujitsu bwahahahahaha!!. The rest are not worth mentioning. (these are all IDE btw)

[Dogbert]

I've seen way too many WD fail over the last 10 years, not touching one ever again with a 10 foot pole. (I might consider a baseball club though )

I had a scsi Deskstar IBM fail on me once (was replaced with no problem) and an IDE 20gig clicked on occasions but it's still alive and k(l)icking

Quantum has a clean record here, not a single failure.

[az]

My girlfriend's IBM 20 gig (5400 rpm) does click, too - sounds awful, as if it hits something, then has to spin up again. It does this once in a while for over half a year now, and everything is still running smoothly. We have one problem, though, and we think it could be the HD.. some of her mp3s are "mixed" with others... IE

111112111111111.... (1 would be the song it's intended to be, and 2 would be another one of her songs - and this is NOT a player problem, it's in the files).

at one time, we saved all her music on CDR, and 4 of the 7 or so had ALL songs screwed up in a way like that

Any help or insight would be greatly appreciated

AZ

[Dogbert]

I have exactly the same problem (clicking and respinning) over a year now.
I have no file problem though and I have burned many CDs from it.

[Wombat]

I just got my first click from my 75GXP after over a year of heavy use. I had put some more hard drives in my system, and was copying over my drive contents. The sustained use got to the drive, and it clicked out. It seems to have overheated.

[goldstein]

yeah, I had to invest in a massive hd cooler. Scares the cat.

[az]

But hers is a 5400 rpm drive, my 60 GXP won't do that, and we have the EXACT same config (other than the HD, and I have a TV card) - systemp is under 35°C, and the HD has one free slot above and below it... so I doubt it's a heat issue.

Any info still greatly appreciated - we don't want to lose her data, but we don't want to lose money on a new HD either

AZ