fault tolerance on LCD displays

[VJ]

I once had a list for Philips LCD displays which mentions what the allowed errors were (number of dead pixels/hot pixels/... before replacement was considered).

Are there such lists on the net for various manufacturers ? (I remember from the Philips list that cheapers displays were allowed to have more faults).

Thanks !


Jörg

[Gurm]

As far as I'm concerned, ANY dead pixels is grounds for replacement during the first month or two. That's why I buy my displays locally, or from Monitors Direct (Cornerstone).

- Gurm

[VJ]

Yes, I agree with you; but therefore it would be interesing to know the company's policy. I have found the Philips list and scanned it (it dates back to December 2001).

It is stated that in order to qualify for repair/replacement, the "acceptable levels" must no longer be satisfied.


Jörg

[Gurm]

Yeah, there are reasons not to go with Philips. This is one of them.

- Gurm

[Michel Carleer]

Each and every company has such a definition of what is acceptable or not, and as a consquence what entitles you to a replacement/refund.
If your local supplier accepts to replace an LCD because of 1 dead pixel, then lucky you. But NO manufacturer will agree on a replacement in such a situation.
Using such a list of acceptable defects as an argument not to go with Philips is simply stupid and stating it is dishonest.
And no, I am not connected to Philips whatsoever, nor do I use Philips LCD's.

[Dogbert]

Whow, nice cat !!!

[Gurm]

Michael,

Incorrect. Cornerstone will glady take back a monitor, ANYTIME in the warranty period, for a single dead pixel. No questions asked. A new one will be on your doorstep within a day or two.

Viewsonic has a similar policy. So does Samsung now. More and more monitor manufacturers are adopting it... but only the good ones, apparently.

- Gurm

[VJ]

Well, it seems their definition of "acceptable" is more to our liking. My original question was actually: where can the fault-acceptance levels be found for different LCD-manufactures ?

Just for the record, I will state again that this list dates back to December 2001, so Philips policy might have changed...


Jörg

[Michel Carleer]

Gurm,
Well it seems this kind of policy is still not in effect all over europe.
But this is good news indeed.
By the way, sorry for overreacting, I don't know what went through my head there.
Maybe a bit too much beer?