Sigh my sister got a virus

[The PIT]

Phones rings and My sister saying I've got a virus what do I do.
Bit mystified as I had installed Nortons antivirus on the computer for her. The next bit you can guess.
She can't find Nortons.
It's in the system tray.
Wheres that.
Liveupdate hasn't been done.
Well do that first then start antivirus and scan for all files.
Phone rings fifthteen minutes later download completed and the dat files are up todate.
Next ten minutes talking her through how to scan for files classic case of not reading of whats on the screen.
Phone goes again later it's found it but can't clean it.
After another five minutes I get her to delete the damn thing from the computer from within the quarenteen area some unimportant html file from work and it's no use now of course.
Question why did I bother installing the virus checker if she doesn't use the darn thing.



She couldn't remember what virus it was but she could have had all her work trashed or even the computer.

[Pace]

Ah, the joys of friends and family tech support. I've started resorting to three words, "Go buy Dell".

Saves me bother which I'm doing as a favour, and saves me *loads* of after-"sales" support

[GNEP]

I tell people exactly the same thing if they are not at all tech savvy. Makes sense in the long run

[High_Jumbllama]

That's why I only do work for a few people.

- My cousin and her husband as I do some work for their business.
- The same cousin's in-laws as they actually appreciate what help they get.
- My mother. How can you say no to your mother?

Noone else gets help without paying as I would quickly get overwhelmed and they'd piss me off though they never intend to. Most of them have no clue what they are doing.

[3dfx]

I still remember the days when I used to experiment with things on my sisters computer first ...lol and I managed to fry the psu, cpu and mobo ..ha ha and I made up some lame excuse like wear and tear ..hehe oh yeah RIGHT! lets just say I read one 2 many clocking guides and her old celeron wasn't up to my expectations

[thop]

I usually tell people when they bother me with their computer problems:

Most of the time, the problems is in front of the computer.

[rylan]

There should be an minimum iq requirement for people to own computers. And while we're at it, same with drivers license. :P

[High_Jumbllama]

There needs to some machines out there for the clueless like Microsoft's Windows XP Media Edition PCs. Personally I wouldn't want a Microsoft one, but they apparently did a very good job of making a dumbed down interface for the masses and you can still use the regular WindowsXP interface as well.

[Admiral]

Guiding my father over the phone on how to burn a CD with Nero... I'd rather shoot myself
Problem is my brother and I have done it enough times for him to learn it already

[Technoid]

Most brand(Dell, compaq, hp, fujitsu, etc) suport here in sweden either sucks completely or charges incredible amounts or both

I have guided almost all of my family members over the phone without any problems (nero, mozilla, etc etc).
Compared with times when I tried to talk a customer through something easy as emptying the thrash can

[DGhost]

"Ok, now see the My Computer icon? right click on it."
"Ok, should i go to the C drive?"
"No. Go back to the desktop and right click on My Computer icon"
"But i'm already there."

*sigh*

I remember those days :P

[leech]

Personally I tell them that I will fix their computer, and I don't do over the phone tech support.

Leech