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AMD says that using thermal grease or other heatsinks void warranty

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  • AMD says that using thermal grease or other heatsinks void warranty

    Gigabyte P35-DS3L with a Q6600, 2GB Kingston HyperX (after *3* bad pairs of Crucial Ballistix 1066), Galaxy 8800GT 512MB, SB X-Fi, some drives, and a Dell 2005fpw. Running WinXP.

  • #2
    Well... the heatsink thing has been in their warrenty statement for Retail boxed processors for a long time...

    also, their system integrators manuals have stated that they only recommend a phase-change thermal material for at least a year...

    i personally was always impressed with the phase change compound that Intel has used on their heatsinks for the last several years.
    "And yet, after spending 20+ years trying to evolve the user interface into something better, what's the most powerful improvement Apple was able to make? They finally put a god damned shell back in." -jwz

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    • #3
      LOL. So if we run the Hammers/T-birds without a heat sink, they will give us new ones?

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      • #4
        You can only use the termal greese that id bundeld with the boxed versions of Athlon.... Can they tell the difference on thermal greese?

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        • #5
          maybe its in the taste.... some sort of secreet recepie.... ... to make your AMD systems smell better and tatier thab the intel ons.... but this could backfire on AMD when the over heated sytems start producing more smels and famished users would end up eating the CPUs
          "They say that dreams are real only as long as they last. Couldn't you say the same thing about life?"

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          • #6
            It has alwways been like that I thought you knew this already! Also using a different hs will void your waranty! (You will have to return the boxed one if you brake your cpu!)
            According to the latest official figures, 43% of all statistics are totally worthless...

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            • #7
              Then again resellers can make a deal with amd that lets them use other hs and gives them the right to use AS! We have done that for example but wi still have to return the bundled hs if the cpu brakes!
              According to the latest official figures, 43% of all statistics are totally worthless...

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              • #8
                Dghost, have the thermal pads that are on intel heatsinks changed since the ones that was suplyed with the PIII cpus?

                Something new that started with the PIV's?

                If not, then it stinks as much as all other TIM's
                If there's artificial intelligence, there's bound to be some artificial stupidity.

                Jeremy Clarkson "806 brake horsepower..and that on that limp wrist faerie liquid the Americans call petrol, if you run it on the more explosive jungle juice we have in Europe you'd be getting 850 brake horsepower..."

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                • #9
                  I suppose the next question to AMD is how many shorted CPU's have they had back??
                  I've once accidently squirted Artic silver over a cpu's legs and it didn't cause any problems. Nothing like being clumsy.
                  Chief Lemon Buyer no more Linux sucks but not as much
                  Weather nut and sad git.

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                  • #10
                    arctic silver don't really conduct electricy in the same way as for example the titan silver grease
                    If there's artificial intelligence, there's bound to be some artificial stupidity.

                    Jeremy Clarkson "806 brake horsepower..and that on that limp wrist faerie liquid the Americans call petrol, if you run it on the more explosive jungle juice we have in Europe you'd be getting 850 brake horsepower..."

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                    • #11
                      Amd seems to think it does
                      Chief Lemon Buyer no more Linux sucks but not as much
                      Weather nut and sad git.

                      My Weather Page

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                      • #12
                        Intel says no problem.


                        So I got on the phone and email to both Intel and AMD to confirm and double-check their issues with thermal grease. I spoke to Gareth Lockwood, a specialist in thermal interfaces and heatsinks at Intel, who explained to me that Intel advises caution when using Arctic Silver and similar compounds, since spillage can cause shorts on the motherboard. However, he made clear that use in itself of Arctic Silver or similar grease, if done properly, would certainly not invalidate a warranty.

                        In a spate of snubbery, AMD ignored our requests for comments. You're all intelligent enough to read into that for yourselves.
                        P4 Northwood 1.8GHz@2.7GHz 1.65V Albatron PX845PEV Pro
                        Running two Dell 2005FPW 20" Widescreen LCD
                        And of course, Matrox Parhelia | My Matrox histroy: Mill-I, Mill-II, Mystique, G400, Parhelia

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                        • #13
                          Technoid - which kind? I know the first run celerons and P3's (up until the FCPGA-2 stuff if my memory serves correctly) used a solid gray thermal compound that would turn to liquid as the processor got hot. between that and the pressure of the heatsink it would fill the cracks and distribute excess to the sides of the processor core. was quite cool.

                          the stuff that they have been using with the P4's is to my knowledge the same as they have been using with the FCPGA-2 P3's. a thin piece of metal with both sides covered with a wax like thermal compound that would get liquidy as it heats up. the pressure of the heatsink is enough to remove any air pockets between the heatsink, the sheet of metal and the processor core (in theory) and as the thermal compound turns to liquid excess seeps off to the sides and makes an efficent seal.

                          AMD uses a similar compound last I checked, but it doesn't usually turn as liquidy as Intel's.
                          "And yet, after spending 20+ years trying to evolve the user interface into something better, what's the most powerful improvement Apple was able to make? They finally put a god damned shell back in." -jwz

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                          • #14
                            Sounds like they're just covering their arses to me. I would have thought doing anything to the processor which would cause it to fail prematurely would also void the warranty ,which is basically what shorting it with thermal grease is doing
                            When you own your own business you only have to work half a day. You can do anything you want with the other twelve hours.

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                            • #15
                              Just read on a Norwegian hardware news site that AMD have said that this is wrong

                              Here is the link for everyone that can read norwegian
                              Norges grundigste tester, guider og nyheter relatert til forbrukerteknologi finner du på Tek.no. Med langt over en million brukere i uken er ingen større enn oss.


                              Basicly they are saying that AMD doesn't care about what termal greese you use...

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