Tweet
Just got this in the mail 
(Excuse the OCR) Wonder how big a loss in customer base they'll have come July. 
(Excuse the OCR) Wonder how big a loss in customer base they'll have come July.
This letter is to inform you of important new bandwidth usage guidelines for our Road Runner residential customers. These guidelines are necessary to ensure that all customers receive optimal and equitable performance.
Our standard Road Runner residential service package is $44.95 month. It serves the needs of the vast majority of our customers and includes speeds up to 2 Mbps downstream and 384 kbps upstream with an overall download upload consumption of 15 Gigabytes month. 15GB is a substantial quantity. It allows for:
. - E-mail (3 mllion e-mails @5KB/message) - On-line gaming (750hrs of Xbox)
- Listening to Internet radio (133 hrs of audio streaming) - Sharing 85,000 photos @ 175KB/photo
- Web surfing (600 hrs at 25 MB/hour) - Watching videos (over 100 hrs. of video streaming)
- Downloading music (3,750 MP3 songs through - Downloading videos (12-13 full length MPEG 2
Road Runner Rhapsody) movies)
So that you are aware, over the past 3 months, your usage has averaged xxx.x GB, month. Most recently, you consumed xxx.x GB in March.
We are pleased that you use the Internet and our service to the degree that you do. Perhaps more than any other medium, the Internet provides information and entertainment covering an enormous range of topics. And, as content becomes more robust and interactive, the broadband Internet experience is becoming even more dynamic. We measure customer bandwidth usage to effectively maintain our network and we do not monitor the content of data a customer downloads or uploads or the websites a customer visits.
For the Road Runner customers with increased bandwidth requirements, we have created a new service level called Road Runner Xtreme priced at $99.95 per month. At speeds up to 3 Mbps downstream and 512 Kbps upstream and overall consumption of up to 40 Gigabytes/month, our Roadrunner Xtreme delivers the ability to consume over 2.5 times more bandwidth than our standard Road Runner customers.
Since you consistently require more bandwidth than the 15 GB provided in our standard service level and the 40 GB provided in Road Runner Xtreme, Road Runner Business Class may be the service that is best suited to your needs. With Road Runner Business Class you can enjoy higher bandwidth tiers, static IP addressing and priority customer service.
Customers can also opt for an incremental "per gigabyte" usage charge of $15.00 per additional 5 GB above the maximum for their service level. Starting in July, customers who exceed their usage levels, and choose not to take advantage of either Road Runner Xtreme or Road Runner Business Class, will be subject to the a la carte gigabyte charge on a monthly basis.
The details of this and other service levels along with some helpful information designed to help you manage your bandwidth consumption are available by calling Time Warner Cable at 1-866-TRIAD-TWCable or Road Runner Business Class directly at 1-888-640-5042. Please let us know if you would prefer Road Runner Xtreme or our Road Runner Business Class product.
As always, thank you being a Road Runner customer. Please know that we will continue to implement improvements that ensure our customers have access to the fastest, most reliable and best value internet connection available.
Time Warner Cable
Bandwidth usage is sole responsibility of customer and includes data received by other Internet users from customer's computer. Rates do not include applicable fees or taxes.
Our standard Road Runner residential service package is $44.95 month. It serves the needs of the vast majority of our customers and includes speeds up to 2 Mbps downstream and 384 kbps upstream with an overall download upload consumption of 15 Gigabytes month. 15GB is a substantial quantity. It allows for:
. - E-mail (3 mllion e-mails @5KB/message) - On-line gaming (750hrs of Xbox)
- Listening to Internet radio (133 hrs of audio streaming) - Sharing 85,000 photos @ 175KB/photo
- Web surfing (600 hrs at 25 MB/hour) - Watching videos (over 100 hrs. of video streaming)
- Downloading music (3,750 MP3 songs through - Downloading videos (12-13 full length MPEG 2
Road Runner Rhapsody) movies)
So that you are aware, over the past 3 months, your usage has averaged xxx.x GB, month. Most recently, you consumed xxx.x GB in March.
We are pleased that you use the Internet and our service to the degree that you do. Perhaps more than any other medium, the Internet provides information and entertainment covering an enormous range of topics. And, as content becomes more robust and interactive, the broadband Internet experience is becoming even more dynamic. We measure customer bandwidth usage to effectively maintain our network and we do not monitor the content of data a customer downloads or uploads or the websites a customer visits.
For the Road Runner customers with increased bandwidth requirements, we have created a new service level called Road Runner Xtreme priced at $99.95 per month. At speeds up to 3 Mbps downstream and 512 Kbps upstream and overall consumption of up to 40 Gigabytes/month, our Roadrunner Xtreme delivers the ability to consume over 2.5 times more bandwidth than our standard Road Runner customers.
Since you consistently require more bandwidth than the 15 GB provided in our standard service level and the 40 GB provided in Road Runner Xtreme, Road Runner Business Class may be the service that is best suited to your needs. With Road Runner Business Class you can enjoy higher bandwidth tiers, static IP addressing and priority customer service.
Customers can also opt for an incremental "per gigabyte" usage charge of $15.00 per additional 5 GB above the maximum for their service level. Starting in July, customers who exceed their usage levels, and choose not to take advantage of either Road Runner Xtreme or Road Runner Business Class, will be subject to the a la carte gigabyte charge on a monthly basis.
The details of this and other service levels along with some helpful information designed to help you manage your bandwidth consumption are available by calling Time Warner Cable at 1-866-TRIAD-TWCable or Road Runner Business Class directly at 1-888-640-5042. Please let us know if you would prefer Road Runner Xtreme or our Road Runner Business Class product.
As always, thank you being a Road Runner customer. Please know that we will continue to implement improvements that ensure our customers have access to the fastest, most reliable and best value internet connection available.
Time Warner Cable
Bandwidth usage is sole responsibility of customer and includes data received by other Internet users from customer's computer. Rates do not include applicable fees or taxes.
... that is insane.. me wants 
Comment