Typical tech support call

[Kooldino]

Yep...they're more focused on taking information they don't need rather than fixing your problems.

http://consumerist.com/consumer/customer-service/the-most-excruciatingly-painful-yet-typical-customer-service-call-ever-255339.php

[Admiral]

Just comes to prove this.

[Elie]

Yep...they're more focused on taking information they don't need rather than fixing your problems.


http://consumerist.com/consumer/cust...ver-255339.php

I'm worried, very worried I have two HP workstations, let's just hope they run nicely for a very long time.

[The PIT]

Sadly not an isolated case. It's a shame companies don't realise how much crap service costs them.
I'm always upgrading as you know. Now scan.co.uk have got a repatation for being crap but for me apart from holding onto a refund once they hadn't been two bad. However last time I bought stuff from them they sold me a duff motherboard. It took them six months before they shipped it off to Gigabyte who promptly replaced it.
I reckon there poor service has cost them around £5000 per year. Multiply that up by a few other users and the cost is building.

[Technoid]

Well, I've seen a weird phenomena:
people buy a shitty PC on some low price store chain (think walmart), it breaks, they get abysmally shitty support, they come to us and we fix it for a fee, the pc ends up becoming more expensive than if they had bought a not so cheap pc from a decent pc shop.

Next time they decide to buy a new pc they forget the above experience and one again buys a shitty cheap pc from some low price store chain since "we can't afford the prices at the decent pc shop".

And as usual they end up spending more than the price diff on 3rd party support

People never seems to learn, thats why those places can continue with it!