Outlook express displays html mails as an attachment

[Technoid]

Remember the "blue led means bluetooth" thread?

That customer is back and this time its outlook express on the same laptop that on some "html" mails displays them as an attachment. (you can save or view em as files from the attachments meny)

But it doesn't do it with all html mail.

Personally I'd be happy to accept it as malformed mail since most of it seems to be spam.

But the customer swears that it "works" on her other computer and on hotmails webmail interface.

Now if the customer uses webmail on that other computer or OE or outlook I don't know since the language barrier (or perhaps IQ barrier) is to strong (german or austrian i think).

The problem for me is that I said I'd try to "fix" it but I'm drawing blanks on google (probably because I can't verbalize it correctly in english).

I have on the other hand found out most of the reason why OE sometimes shows images as inline or as attachments or sometimes both (not that it helps )

Biggest problem will be (if I cant find a silver bullet fix) to make her understand that an email won't look or behave exactly the same over several different programs computers etc etcetera (well, they used to before mime, html, richtext, atachements, etc etc)

Any suggestions?

[Fat Tone]

Is it just how they've been forwarded? Some mail clients can be configured to forward mails as attachments rather than inline, but how that gets handled depends on the receiving client.

Now please make a guess in my IMAP thread

[Technoid]

These are not forwarded mails.

[UtwigMU]

The problem occured when you said you'll fix it.

[Technoid]

no no no, I said I'd try to fix it

[High_Jumbllama]

Customers do not understand the following words when they come out of anyone else's mouths: maybe, try, possibly, eventually, etc. . . . .

[Technoid]

Actually, in most cases they seem to do when we actually say it.

Most problems we have nowday is that to many customers tells our former boss (now "senior adviser" ) that "we promised" when we in fact never talked to the customer at all