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Anyone able to get Kenwood service for CD drive?
I've mentioned in the past a few problems I've had with my Kenwood 42X CD drive:
-Immediately upon bootup the drive will spin up and vibrate like crazy, very loud. This will continue until Windows has been up for a few minutes, unless you eject the disc.
-Most programs seems to work, but occassionally get problems where it will not recognize the disc in the drive. Diablo II cinematics will not work, for which there is a patch on Kenwood's web site, but the syntax they use is incorrect and can't seem to find out what the correct is (and I don't want to just go trying randomly).
I've sent an email to Kenwood tech support, left several messages on their voice mail, but haven't heard a peep. Has anyone been able to get through to these people? While the performance of the drive seems great when it works, I personally expect every program to work these days, and this weird vibration doesn't sound good at all. Fortunately my new case is about three times thicker than the last, so it's liveable, but still odd.
Should I just replace this thing with a new CD drive? This one is coming up on a year old I believe, but I really would like one to last several years at least!
Thanks!
Cheers,
Aaron
-Immediately upon bootup the drive will spin up and vibrate like crazy, very loud. This will continue until Windows has been up for a few minutes, unless you eject the disc.
-Most programs seems to work, but occassionally get problems where it will not recognize the disc in the drive. Diablo II cinematics will not work, for which there is a patch on Kenwood's web site, but the syntax they use is incorrect and can't seem to find out what the correct is (and I don't want to just go trying randomly).
I've sent an email to Kenwood tech support, left several messages on their voice mail, but haven't heard a peep. Has anyone been able to get through to these people? While the performance of the drive seems great when it works, I personally expect every program to work these days, and this weird vibration doesn't sound good at all. Fortunately my new case is about three times thicker than the last, so it's liveable, but still odd.
Should I just replace this thing with a new CD drive? This one is coming up on a year old I believe, but I really would like one to last several years at least!
Thanks!
Cheers,
Aaron
I've heard great things about the 72X, and the prices have dropped to a more reasonable level, but I am understandably hesitant to buy another Kenwood if I can't get service on the one I have now. 
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