G400 and Windows 98 SE - VXD error when shutting down

[Jason Bedfprd]

Does anyone have any information about a G400 and Windows 98 SE shutdown problem?

The equipment is a Matrox G400 32MB SG RAM single and dual head video cards. We are running them in various PC Chips slot-1 motherboards and an Intel Seattle-2 motherboard.

We have flashed the motherboards with their latest BIOS files and downloaded the latest Matrox video card drivers. We are running a fresh load of Windows 98 SE with no other applications installed other than the shutdown patch.

The problem is when you go to shutdown or restart, it starts to shut down - but comes up with a blue VXD error screen. When you press enter to continue - it goes back to the shutdown screen - but the machine is locked up - and the mouse cursor no longer moves. The machine requires a hard boot to restart.

We changed the video settings to standard VGA and there are no problems - so we are thinking that it is driver related.

Has anyone else had this problem - and if so is there a fix?

Thanks for any assistance you can provide!


Regards,


Jason

[Maggi]

Make sure each G400 has its own IRQ, use DX7, PD5.41 and have the latest G400 BIOS, too.

Any particular reason why you installed a shutdown patch ?

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Cheers,
Maggi
________________________

Working Rig:
Asus P2B-DS @ 100MHz FSB
Double Pentium III-450
4 x 128MB CAS2 SDRAM
Matrox Millennium G400 32MB DualHead
Eye-Q 777 (22" with 127kHz) on primary VGA
Nokia 445Xi (21") on secondary VGA

Home Rig:
Asus P2B-S Bios 1010 @ 100MHz FSB
Celeron 333A @ 500MHz
2 x 128MB CAS2 SDRAM
Matrox Millennium G400 32MB DualHead @ 150/200MHz
CTX VL710T (17")
and a brand new Pioneer 303S SCSI-DVD

[Jason Bedfprd]

We ran the shutdown patch out of desperation. It happens exactly the same with and without the patch being installed.

JB

[Wombat]

Have you tried disabling the "Fast Shutdown" option yet?

[TomDavidson]

I've encountered EXACTLY the same problem, although it was on a SS7 motherboard. For me, the fix involved ensuring that the video card was on IRQ 11 and was COMPLETELY alone, without even PCI steering sharing the same IRQ.

You may laugh, but this actually cleared up the problem; I found that my G400, at least, was ridiculously picky about this. Try removing all other devices from the IRQ used by the G400 and assign it to some IRQ higher than 9.

Additionally, you want to make sure that your BIOS settings are all correct; that can cause quite a few problems, as well.

[Jason Bedfprd]

How do I diable the "fast Shutdown" option?


Jason

[Gurm]

Tom:

If you remove the "PCI Steering" you have effectively disabled bus mastering, AFAIK. I think you will find that Windows put it back as soon as you rebooted. But it's ok since it's not a real device.

Jason:

Start->Run->"msconfig" (without the quotes)
Then go to the advanced button (it might be called something else now, can't check since I'm running 2000), and you'll find a checkbox for fast shutdown.

- Gurm

P.S. Oh, and Maggi - the shutdown patch is because MS fuXXored shutdown in 98se on a large percentage of systems, and actually felt guilty enough about it (or heard enough bitching) to release a patch.

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Listen up, you primitive screwheads! See this? This is my BOOMSTICK! Etc. etc.

[This message has been edited by Gurm (edited 05 January 2000).]

[Maggi]

Thanx Gurm !!!

[gbm]

Welcome to the club, Jason.

I have exactly the same problem and NONE of the actions described above solved it. Looks like there is a problem woth either Matrox driver or motherboard's BIOS.

The "Disable fast shutdown" option disappears as soon as you install the shutdown patch.

[Wombat]

Oh my.
If you can't solve the problem, we're in trouble.

[NauTiLUS]

Sorry for the stupid question:

What .VXD causes the error? Because in my rig, after quitting some certainly games, and sudden shutdownm you know that : another bot bites the dust, enough it for today, it's 2 o'clock AM I've got an .VXD error, but not with G400, it's the EMU101K (SBLive! rulez). So you may write us the .VXD name for our pleasure.

Thanks

------------------
NauTiLUS

My system looks like:
ABIT Bh6 MOBO
Intel PIII500@560 MHz
128 MB Kingston PC133 SDRAM
Matrox G400SH 32MB
Adaptec 2940 SCSI HBA
Creative SB Live!
2*4.3GB ATAPI HDD
1*2GB SCSI-2 HDD
HP 4/8 GB DAT SCSI-2
Windows 98 Lite
Windows NT 4.0 Server SP4

[ahartman]

I had that exact same problem on a fresh install of Win98SE. I found that a combo of 5.41 & the VIA 4-in-1 AGP driver fixed it. Of course, that doesn't help you much as you're running with an Intel chipset...

I never did get 5.3 to work correctly either. I also do not use the TurboGL as I can't get that to work with 5.41 and I can't use 5.3 because of the shutdown problem.

My guess is it's something to do with your AGP driver as this is what most people encounter problems with.

Good luck.

------------------
PIII @ 550
IWill Motherboard
VIA Chipset
128Meg
G400 DH 32MB (5.41 Drivers)
DirectX 7.0
SB Live! Value
8x DVD (Toshiba)
6x4x24 CDRW (Sony)
Optiquest V95 19"
Surround Sound w/two subwoofers

[Moleman]

I also had the same problem, but in my case it was even stranger. I made 3 different partitions on my Hd using Partition magic, I installed Win98se on every one of them, and only 1 out of 3 had that vxd error when shutting down, the rest works perfectly.
The one that crashed had only music programs installed on it.

I thought it was a software error, but now I'm not sure anymore.

[HollyBerri]

I'm surprised no one has asked this...

You may well have a driver problem... but maybe it's some other driver and not the G400's.

I've noticed that the G400 seems to be very finicky in that problems elsewhere in your config will result in effects that appear to be display related, such as with the SBLive, for instance.

I would ask: You keep referring to 'we', and you have at least 2 systems. Do you have any NICs? Do you have any SCSI cards? Do you have any IDE controller cards (those look like older verson mobos...)?

Another thing I wonder is: what are your ACPI settings in BIOS and in Windows? If you're hanging on shutdown, that's not too dissimilar to the hanging problems some people experienced with sleep/wake, and that's some of the HW I know has problems with letting go of 'consciousness'...

Seems to me we need some more system specs and maybe an IRQ list; I don't see how you guys are troubleshooting in the dark this way...!

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Holly

[labrador]

I have a lockup on Restart only. Asus P2B MB, and G400 SH 32MB with PD 5.30 drivers. No problem restarting NT Server partition on same machine. I don't get a blue screen - just hangs on "Windows is shutting down" screen, only when I select Restart.

I tried everything listed in the Microsoft troubleshooting guide for Win 98 SE shutdown problems and none helped.

The Win98SE shutdown supplement will remove the fast shutdown registry setting, so this in effect takes it away entirely. The supplement didn't make any difference for me. In any case it seems to be about shutdown -> halt and not shutdown -> restart.

I disabled IRQ steering, and NVRAM/ESCD updates, renamed the bios.vxd, and disabled Virus scan of floppy at shutdown (each one tried on it's own) as suggested at MS Knowledgebase report. No difference. My shutdown wave sound plays before shutting down so it seems fine.

Other cards present: Ensoniq sound card, 3COM 905TX NIC, Asus SC200 SCSI card.