G400 MAX fan

[Livius]

Hi!

Had any problems with the AAVID fan on the G400 Max. Mine stopped working yesterday. Any suggestions?

Thanks

[Kruzin]

E-mail tech support, and ask them to send you a new fan.

[Livius]

Do you think tech support will send me a new fan in Romania?

[ALBPM]

I bet ya they would send a fan to Romania

Paul

[JC]

Interesting you should have that problem. My first max came with a AAVID fan that needed a nudge to get it spinning. Took Matrox ages to get me a replacement and when it came, the fan and heatsink were in pieces and the fan was unlabelled.

[Livius]

The card was brought here from Canada by a guy who bought some 20 pieces and sold them all in 40 hours (for $240 a piece). The downside is that I only got a 7 days (money-back) guartantee. In Romania the Max is some $280 excluding taxes, that means another 22% VAT. At $340 the the card’s too much for even me Plus you have to wait 2 weeks to get them. If you're unlucky enough to have a RMA case, you wait another month for the replacement. And so on...

The funny thing is that Matrox is one of the few important companies in the PC business that do not have an authorized dealer or representative in Romania.

So I guess I'll put a 486 or even Socket7 fan atop of the puny heatsink of the Max.

[Scytale]

Seems you like worst case scenarios.

Don't make a problem out of this, unless Matrox told you that you have a problem. Register your card online and ask tech support for a replacement fan. I received one within three days (shipped from Canada to the Netherlands).

[Zwisch]

if Matrox does not send you a new fan, can you still exchange your card to your vendor?