RMA time from Matrox?

[Madman]

Does anyone know how long before they ship you a replacement? I already tried looking at the Matrox site to see if there's a link to contact the RMA dept. but there's only tech support :I Thanks.

Madman

[hendersb]

In my experience, I spent about three months talking with tech support regarding the "wavyness" issue of the G200. I spent more on long distance to Canada than I did on the card itself. Despite the fact that the "wavy" defect was often described in great detail on these forums, the Matrox representative insisted that he had never heard of such a problem. He made me try everything, including a clean install of windows, as well as a number of diagnostics programs he sent me one by one in email. I finally was able to convince him that the stupid card was broken and got him to issue an RMA and then the new card arrived about a month later. Total hassle time: 4 months.

[xortam]

Once I convinced the TSE that I had a bad card, I just called their customer service. I think you're manual tells you how to handle an RMA. I had them charge me for a second card and they gave me a nice discount on express shipping. I got a timely refund after they received the RMA back. I believe the card arrived in a couple days.

[This message has been edited by xortam (edited 03 December 1999).]

[Scout255]

Hey guys, valuble hint that matrox doesn't list on its tech support page (i found this out after $120 worth of phone calls)
if you call the line that you can purchase your card from (1-800-mbuynow i think)
they have a number you can push for tech support for FREE

[IceStorm]

I dealt with the RMA of my G200 via e-mail. Took about a week to convince them to ship the card, and another week to get it - they will do an advanced exchange.

Don't call them. I ran up a phone bill (didn't realize Canada was "International" for me at the time), and got no results. E-mail was much faster.