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  • CCAD & DVD Problems

    What a Christmas! ! ! ! !
    My system info......
    Intel PII 400MMX, Chaintech 6BTM, 9GB IBM Deskstar H/D, Pioneer 103s DVD ROM, 128mb PC100 Ram, Creative AWE64 Value
    Creative Voodoo II, Matrox Millennium G200 SG (16MB)AGP, Matrox Rainbow Runner, Matrox TV OUT, Matrox DVD. Win 95B (Y2K updated), DX7.0a. (all latest bios updates for G200 and system board)

    I had the TV Out, DVD and an 8mb Upgrade for the G200 for Christmas, donned my anti-static wrist strap and installed this new hardware.
    After the Zoran install I had a "Fatal Exception OD has occurred at 0028:CA9B25D0 in VXD CCAD (01) + 000004B0" - the figure after the "+" does vary.
    Machine rebooted and my DOS display mode was compressed, this I later discovered is fixable by re-flashing the G200 bios back to the latest release which it was on prior to the TV OUT installation.
    When I wish to run ANY DVD I get the above error most of the time (90%+), I get the same error if I try to run MPG files in Media Player II.
    I've disabled all power management of all system devices (including the monitor).
    All other Matrox functionality is fine except DVD and any form of MPG playback.
    Even if after several reboots I do manage to get to play DVD's or MPG's they crash after a few minutes and reduce my system resources to near zero.
    Bus mastering is enabled via drivers from Intel on the system board and DMA is selected on ALL drives.
    I even downloaded ALL the latest drivers from the Matrox site (after reading all the notes first) and still no joy.
    After many hours of crashes and virtually no decent on-line support from either Matrox, MGI and especially ZORAN I decided to removed the flaky Zoran Soft DVD player and use PowerDVD instead which I downloaded as a trial from the Net.
    Now all is ok, I can play DVD's and MPG's fine except that I can't output them to TV very well and I don't believe the Zoran hardware is supported.
    To say I am disappointed is an understatement, I have used Matrox products for years and have stood by them vigorously, the last problem (advice really) I had was a few months ago - I mailed Matrox and had no reply where Anthony Pitt from Matrox users replied the following day.
    I even tried rebuilding the machine with Win98 SR2 but failed to get the Matrox display driver to function with hardware acceleration enabled (the screen display was totally corrupt) - this I discovered was tied in with USB support which I failed to disable properly in 98 hence me rebuilding back to 95B.

    If anyone knows of a fix for this please advise as whilst the PowerDVD software is good, I have paid a hell of a lot of money for the Matrox hardware and I expect it to work - I wouldn't mind if I had crap equipment but I haven't.
    It's been 8 days since I mailed Matrox and still no reply, I'm giving them one more week and then if I haven't had a reply I shall be excercising my rights under the SALE OF GOODS Act whereby an item has to be fit for use - in this case it isn't.

  • #2
    No reply from either Matrox Tech or Customer Support for a refund.
    All DVD and TV out hardware are out of the sysme and boxed ready to be shipped back for a refund.
    I still haven't been able to see either of the DVD films I had for Christmas - anyone know what "Lost In Space" and "Blade" are like? ;-)

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    • #3
      Hi.

      Since you have been reading through all the posts, you probably already know that the latest working drivers for the DVD add-on are the 4.33 drivers... still available from
      the Matrox web site. Have you got the same problems with that version?

      M.
      year2000:Athlon500/MSI6167/256M/10GIBM/6GSamsung/18GSCSI IBM/CL2xDVD/RR-G/HPPSPrinter/G400DH32M/DeltaDC995/MX300/ADSPyro1394/AHA2940UW/3comXL100

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      • #4
        Thanks for the reply, I read all the tech notes for all the drivers and I am indeed on V4.33.
        I rang Matrox support and was told to rebuild my system using Win '98 SE and use the in-build DVD driver instead of SoftDVD.
        However, I can't seem to get SE to run with the Video Hardware acceleration on at all. If I load '95B and load USB drivers I get the same problem, I could disable USB enough in Win '98 to reid me of this problem.
        I've resigned myself to having wasted a lot of money on this hardware and am now seeking a refund (based on advice from HAIG).

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        • #5
          Thanks to all who replied with information, I spoke to Ireland's Tech Supp manager who has authorised a refund so this is the end for me - I just feel sorry for all you who have suffered for so long.

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