G400 Newbie Needs help

[tombstone]

Hello All!

I recenly purchased and installed a G400 Max in my PC. I have a PII 350 w/ 64 MEGS of Ram.

Upon startup I experienced major problems - the PC would hang up, give fatal exception errors, . . .and the like. These were solved by contacting tech suppport and uninstalling the previous drivers then reinstalling the newest (non Beta driver from the matrox web site).

All was well for a day . . .

Come Saturday the problems began again. When dual head mode was enabled the primary monitor defaulted to 256 colors and the fun began. System locks, auto reboots, illegal operations, fatal exceptions.

After some messing around I'm at least able to run one monitor.

Can anybody assist me in making this thing work?

I appreciate any and all assistance.

TIA

[cputnam]

Will need a little more information on your system.

First, what was your prior graphics card and were it's drivers uninstalled prior to installing the G400? Also, will need to know the motherboard, BIOS, soundcard, and what programs run at startup (some will show up in the system tray, others run quietly...sometimes...in the background)

[This message has been edited by cputnam (edited 16 January 2000).]

[tombstone]

More system info (if needed):

IRQ Settings:

00 System timer
01 Standard 101/102-Key Keyboard
02 Programmable interrupt controller
04 COM1
05 AdMOS QS3000A PCI Sound
05 IRQ Holder for PCI Steering
06 Std Floppy Disk Controller
07 LPT1
08 System CMOS/real time clock
10 Intel 82371AB/EB PCI to USB Controller
10 IRQ Holder for PCI Steering
11 Netgear FA310TX Ethernet PCI Adapter
11 Matrox Millenium G400 Dual Head Max
11 IRQ Holder for PCI Steering
12 Genius GM56PCI-L Modem Card
12 IRQ Holder for PCI Steering
13 Numeric data processor
14 Intel 82371AB/EB PCI Bus Master IDE Controller
14 Primary IDE Controller
15 Intel 82371AB/EB PCI Bus Master IDE Controller
15 Secondary IDE Controller

I hope this can shed some light. Win 98 doesn't reporta any IRQ conflickts.

TIA

[Cole]

put your Net card on a different IRQ...

[tombstone]

Here's the info I could come up with:

The old video card was an ATI Expert at play. Initially the driver was not removed prior to installation of the Max. However, while talking to tech support the max driver was removed and the ATI drivers were removed.

Motherboard: (not in literature - where can I obtain this?)

BIOS: Award

The following items are in the system tray? (bottom right of task bar):

- Norton Anti-Virus
- Real Juke Box
- Norton Scheduler
- Matrox Quick Desk
- Bitware Fax
- Real Player
- Money Express

Power Desk Driver: 5.41.008
Graphics Bios: 1.5-22

Once again I appreciate any and all help.

[tombstone]

My PCs BIOS IS Award 4.51PG

[Kruzin]

Do what Cole said.
Your G400 and NIC should not be sharing an IRQ.

[tombstone]

Update!!

The network card is now in IRQ 10, while the Matrox G400 is on IRQ 11. IRQ 11 is also shared by IRQ holding for PCI steering. Will this present a problem?

What I've done thus far:

did a search for ati*.* and removed files
did a search for matrox*.* and removed files
did a search for mga*.* and removed files
did a search for g400*.* and removed files
uninstalled any ati related applications

I've heard a murmor that Norton antivirus may complicate the installation. Is this true?

Is there anything else I should do?

Thanks for all your assistance thus far.

Jeff

[Goc]

YOu could also remove that Norton Antivirus, while you're at it... Not so long ago there was a monster thread here about comp hanging without no particular reason... After ripping almost everything out of the machine and screwing around with the Bios (what resulted in 250+ messages in the thread) it turned out it was some sucky program from Gateway that kept crashing the comp...

What I'm trying to say is that it would be best if you could remove all your programs running in the background and try reinstalling drivers on a clean system... Of course, it would be best if you reinstalled Windows

[paulcs]

The share with IRQ Holding for PCI Steeting is fine. It's suppose to be there.

Paul
paulcs@flashcom.net

[DuRaNgO]

you SHOULD be fine now, give us an update when you get a chance
jim

------------------
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