G400 + Windows 2000

[Omar]

I have this error when i install my matrox g400 card
" Device Manager Error code 10 "
" The device failed to start "

I have this Mainboard "Qdi Advance 5/133"
Who help me ???
Thanks Omar

[Alegria]

What driver version do you use? Is it a VIA chipset? Does it get an IRQ (9 or above)?
Does it share IRQs? What else is in your computer? Is there an entry in the event log?
If so, which one?

Questions, questions...

Alegria

------------------
The pump don't work, 'cause the vandals took the handle...
Bob Dylan

[Omar]

>Alegria: What driver version do you use?
5.03.025

>Alegria: Is it a VIA Chipset ?
Yes

>Does it get an IRQ (9 or above)?
Yes 11

>Does it share IRQs?
I don't know

>What else is in your computer?
- Soundblaster Live!
- Hauppauge WinTv
- SCSI Card Adaptec 78xx

Thanks OMAR

[Alegria]

Just not enough information.
Which devices are enabled and using IRQs?
O.K., let's see:
SCSI takes one
SBLive does
G400 does
WinTV does
USB does
Those are already 5 IRQs, one already has to be shared.
Is the IDE controller enabled?
If both channels are enabled they use Another 2 IRQs: 14 and 15
More sharing is done.
PCI+AGP use up to 4 independent IRQs on one Bus. If your G400 shares an IRQ that would be one possible problem.
The AGP transfer mode could be another.
Try forcing AGP 1x.
Try extending the AGP aperture size to 256 MB or at least to your physical RAM size.
Try (if applicable) using W2K in APM mode not with the ACPI hardware abstraction layer.
More to come...

Alegria

------------------
The pump don't work, 'cause the vandals took the handle...
Bob Dylan

[Alegria]

As I can see from the QDI manual your board has only 4 PCI slots. Is it possible that one card is sharing the IRQ with the G400?
Try to figure that out.
Take out as many cards except the G400 to reduce sharing as long as you don't need it to get your system running (If you need the SCSI card for your HDDs and CD-ROM leave it in but try to put it in another slot if it shares with the G400.)
Go into the BIOS and switch AGP2x support to DISABLED.
If you don't use IDE devices disable the On-Board controller (If you use only one channel, disable the unused controller port).
See if it helps and come back here.

Alegria

------------------
The pump don't work, 'cause the vandals took the handle...
Bob Dylan

[Gurm]

Or you could reinstall Win2k forcing ACPI. If that also failed to work you could stop trying to run Win2k on an SS7 board.

- Gurm

------------------
Listen up, you primitive screwheads! See this? This is my BOOMSTICK! Etc. etc.

[Alegria]

May I correct you on that?
I checked with QDI to find out more on his MoBo and it is in fact a PII/PIII board.

Alegria

------------------
The pump don't work, 'cause the vandals took the handle...
Bob Dylan

[Omar]

I have reinstall Win2k and i don't have installed g400.
In Property of VGA I have:
Intervallo input/output 03D0-03BB used to Controller Via Tech from CPU to AGP

Intervallo input/output 03C0-03DF used to Controller Via Tech from CPU to AGP

Intervallo of memory 000A0000 - 000BFFFF used to Controller Via Tech from CPU to AGP

Thanks
Omar

[Alegria]

Did you try the suggestions posted earlier in this thread? Did you try to install the drivers without the other peripherals (Sound,TV...)?
Come on, just tell us...
The I/O adresses of the graphics adapter...
do they indicate a hardware conflict or what?

Alegria

------------------
The pump don't work, 'cause the vandals took the handle...
Bob Dylan

[Omar]

>Alegria Did you try the suggestions posted >earlier in this thread?
Yes but don't work.

>Did you try to install the drivers without >the other peripherals (Sound,TV...)?

Yes there is only a SCSI Card and insert in a different slot PCI

Come on, just tell us...
The I/O adresses of the graphics adapter...
do they indicate a hardware conflict or what?

There isn't a hardware conflict and the VGA card is IRQ 11

Thanks Omar

[Alegria]

Excerpt from Microsoft Technet:

Begin quote:

Text that is displayed in Device Manager:
The device cannot start. (Code 10)
Try updating the device drivers for this device.
Solution button: Update Driver (starts the Update Driver wizard)
Cause
This error message is one of the most commonly encountered error messages. The most common cause of this error message is a bad or incompatible device driver.
Troubleshooting
If the error message occurs because of a bad device driver, it is generally because a specific subdriver in the driver stack does not succeed IRP_MN_START_DEVICE. It can be difficult to determine which driver in the stack is at fault. This behavior can occur if a driver in the driver stack is corrupted or invalid for this device. When a device is enumerated, the descriptor contained in its configuration memory space is capable of defining a list of compatible devices that work if a specific device driver for this device is unavailable. If Windows 2000 loads the compatible device driver but cannot adequately drive the device, the error message may be displayed. In this case, a prompt for a device driver is not displayed. Check with the manufacturer of this device for a digitally signed Windows 2000 specific device driver for the device. Run the Update Driver wizard using the Update Driver button, but do not let Windows 2000 automatically detect devices. Instead, click Have Disk when prompted, and manually point the wizard to the appropriate driver.


This error code may be displayed if the device attempts to use one of Windows 2000's class drivers but that class driver cannot drive the device. You may encounter this behavior if you are prompted for a device driver but none was available, so you skipped the installation. You can resolve this problem using the same method described in the bulleted item above.


Try another device to verify that the hardware is not bad. End of quote.

Did you try another AGP graphics card already?

Sorry to hear that there isn't an improvement.

Alegria

------------------
The pump don't work, 'cause the vandals took the handle...
Bob Dylan

[CannyOne]

I installed Win2K with ACPI support enabled. Everything is being forced to one IRQ in this OS, even though I have specified separate IRQs in the BIOS. (This seems very weird to me.) It works! Maybe you should try Gurm's advice.

[Alegria]

Hi CannyOne,
in my second post to Omar I already said that he should try to use the APM HAL.
I don't know if he tried it. I assume he did not change the Computer in his device Manager to Standard PC nor did he reinstall with a change to standard pc.
I don't even know if he really understands what we suggest. I only know he's stuck with his problem. VIA does not have information regarding his problem or updated drivers for his chipset. The Matrox drivers work O.K on most of the machines but apparently not on his.
Sorry Omar, just trying to clarify things.
Gurm, no offense.

Regards, Alegria

------------------
The pump don't work, 'cause the vandals took the handle...
Bob Dylan

[Omar]

Can i try to change the main board ?
What Main Board can i buy ???

thanks OMAR

[Alegria]

Try what you got by E-Mail first.
I'll come back here soon.

Regards, Alegria

------------------
The pump don't work, 'cause the vandals took the handle...
Bob Dylan