Announcement

**dZeus** · 30 August 2000, 05:13

yeah.. please explain the troll... I don't see it..

**ph0rk** · 30 August 2000, 08:09

Right here:

"We have extremely talented employees and an excellent support system that brings to light not only our technological prowess but our concern for the end user as well, which makes us a well rounded company."

Excellent support system and concern for the end user being the funny parts. If they have both of those we might actually have decent OpenGL drivers after all these years.

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Cory Grimster
cory@houseofstuff.net
http://www.houseofstuff.net

**Grego** · 30 August 2000, 08:15

I have no problem with Matrox, personally I think they are doing a good job, the card is great and it plays dvd's perfectly, all my games with great visual quality and speed, hence I dont see the problem unless you are trying to make one ph0rk?!!?

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System:
Asus A7V rev. 1.01b
AMD Thunderbird 800@800
SBLive retail with liveware 3.0
Matrox g400 MAX
LG Flatron 795FT 17# monitor
IBM 13.5 GB 7200 hdd
Pioneer 103-s dvdrom
Win98 2nd edition
directx 7.0a

**ph0rk** · 30 August 2000, 08:32

Why so defensive? Oh I know, Fanboy Syndrome (TM). I'm glad yours works fine for what you do - so does mine for the most part. Better than a lot of other vid cards I've used. Imho, the NT/Win2k OpenGL performance is still really sad.

Besides this was aimed at Gurm, who has a whole list of gripes with the OpenGL ICD that seem to never get fixed with newer driver revisions, hence the title.

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Cory Grimster
cory@houseofstuff.net
http://www.houseofstuff.net

**orangejulius** · 30 August 2000, 08:59

Excellent support system and concern for the end user being the funny parts.

Matrox support answer messages sometimes
within hours of posting on their forums.
One of their email reps replied to my
messages within 5 minutes. How is that funny?

If they have both of those we might actually have decent OpenGL drivers after all these years.

I don't see what Matrox's driver dev
team has to do with their support system
and overall concern for the end user.

The Matrox PR rep gave a proper answer.

Instead of complaining about their support, shouldn't you be emailing their customer
service center asking the status of your OGL bugs? If their driver team can reproduce your problems, it will be fixed. Sitting here making fun of PR and Support will get you nowhere.

Have a nice day!

**ph0rk** · 30 August 2000, 09:07

That's nice, I've never gotten any response out of Matrox tech support.

"I don't see what Matrox's driver dev
team has to do with their support system
and overall concern for the end user."

Then I'll connect the dots for ya. Bad OpenGL drivers = much whinning by users. If Matrox cared then said whinning would = better OpenGL drivers. It hasn't. Hence, they don't care.

I never thought poking fun at PR and/or Tech support would get me anything other than laughs. Duh. Obviously the Fanboys are out in force today, so no laughs either.

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Cory Grimster
cory@houseofstuff.net
http://www.houseofstuff.net

**dZeus** · 30 August 2000, 11:12

Matrox tech support is excellent in my opinion.

I have never had an email unanswered I sent them (and believe me, I have sent a _LOT_). On their forum they even go through the trouble of answering questions of people that have been answered at least a 1000 times before (like: Win2K dualhead sucks! MATROX FIX IT!!!), and also they go through the trouble of answering in a nice way to a lot of people that are only ranting about Matrox, calling them things I could not even think of...

I think their PR is completely honest on this issue, and give them full credits for it.

I am not suffering a lot from your 'Fanboy Syndrome' but I just know the quality of a lot of the tech support teams of a lot of different companies, and Matrox' is one of the best...

**dZeus** · 30 August 2000, 11:18

not to turn this into a flaming thread, but:

What does it mean to be Cory?

It means you're 21, single (by choice, damn it), and in your 3rd year of university in frosty North Bay, On, Canada.

It means you'd rather be playing games than [
[insert virtually any other activity here].

It means your personal box is one bad-ass Dual Celeron 552 on an Abit BP6, 192 megs 'o ram, a 40 gigsof storage by Maxtor, 32 mb G400 running at 150/200, 10x Pioneer DVD, 8x4x24 SCSI Sony CDRW, Creative SBLive!, D-Link DFE-530TX hooked up to my 100 Mbit switched LAN, and some fast as Hell aDSL Internet.

And finally, it means I'm better than you are.

Yes, you.

Deal with it.

**ph0rk** · 30 August 2000, 11:25

I've always thought of "support" as encompasing the "driver" people as well. I guess I'm having trouble seeing them as separate entities.

I've read a lot of your posts, dZ, so I'll take your word on the support being top notch. Suppose I've just been unlucky not getting answers from them.

P.S. The staff bios at the HOS were a little pissing contest between some of us when we wrote them. That last part is obviously a joke

------------------
Cory Grimster
cory@houseofstuff.net
http://www.houseofstuff.net

**dZeus** · 30 August 2000, 12:15

ok, sorry for bringing it up, because I feared otherwise (I saw no ;-)

[This message has been edited by dZeus (edited 30 August 2000).]

**Pace** · 30 August 2000, 12:29

You've almost redeemed yourself ph0rk I've never even had to use Matrox support - although I'll admit I've never used my G200 in 2000 - I have in NT I think and found it pretty good. No dual machines here either to test that. All in all, I've had more problems with the latest Detonator 3 drivers than in my entire Matrox history - that's why my next card will be Matrox.

I do think that most companies tech support is pretty good - some bad - and, again, I'd quite believe dZeus about Matrox being rather good. They aren't a 100% profit driven company - and hence should and probably do provide high quality service - but some areas of their service do need improved.

This is a Matrox Users forum - some of us are fans, some just respect the company - but coming in here expecting anyone to laugh at Matrox is a little stupid - they have their faults and we know only too well about them - delays on OGL being the thing that plagued me most. You've almost redeemed yourself as I said - you don't sound just a troll.

And if you want to help the Matrox Users Seti team we'll all like you - well, almost! See the Seti forum or follow the links below - or are you already in the team ?

Paul.

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Pace3000 Network: (early stages)
Arena | Seti | P3K | TechSupport | Portal
Matrox Users / SETI@MURC
Join the team! | Crunch faster! | View the stats!

**ph0rk** · 30 August 2000, 12:30

n/p, it's on a public webpage, so it's open for all to see.

Good point about the

- I'll have to add that.

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Cory Grimster
cory@houseofstuff.net
http://www.houseofstuff.net

**ph0rk** · 30 August 2000, 12:36

I guess it's just me - I don't mind laughing at a company whos products I use when one of their people says something I see as being ironic.

Let's not even mention the "n" word. A friend of mine has more trouble with his G-thing and G-thing 2 than I'll ever have with my G400. But his OpenGL is also a gazillion times faster under NT-based OS's.

Seti? Why look for aliens when you could win money? RC5, baby
http://stats.distributed.net/rc5/psu...php3?id=310851

------------------
Cory Grimster
cory@houseofstuff.net
http://www.houseofstuff.net

**orangejulius** · 30 August 2000, 13:35

BTW, in FullOn3D's poll, Matrox is in second place behind 3DFX in answering the question "Who gave the best answers?" A close race.

To be fair, 3DFX gave straightforward answers as well. I was impressed by the amount of thought both companies put into answering technical questions. Far better than ATI's "No Comment."

Searching for "open gl" on the Matrox forums might show your bug(s) already reported.

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