a moment of silence please..

[WaR-ped]

... for i have witnessed the fall of a great card today. a customer brought in his system to have it checked into our service center for failing to work. no video he says. it turns out his video card died(no output or anything.....it was a g400max... please, lets all just take a moment of silence and hope that this card served its duties well and is enjoying its afterlife in the big computer in the sky... whats worse, is the replacement that is being ordered is a radeon VE(i insisted this instead of the Geforce2MX that the tech wanted to install), rather than another Matrox since Gateway doesnt sell systems with Matrox cards anymore.

::sniff sniff::

hehe..

[Kruzin]

Yup.
Maatrox's BIOS recovery util probably would get it going again.
And if not, the card is still under warranty, and could be RMA'd...

[APV]

LOL

[Jorden]

And Warped did nothing to try to revive the card, not even with the options now given? Looks like money does go first at the (OEM) re-sellers. "No Sir, we can't fix it, and your warranty is probably out (we won't check it!! hahaha), so why don't you look at our other great cards we have for you? They only cost you lots of more money than it would cost you to send the card back to Matrox, or try to revive it yourself!! Please... don't do it, we have a wife and 4 children each who need to eat at Mickey Dee every day !! ... or something alike that

Warped... there's always the FAQs... but I won't point to them anymore. No need to. You lost

Jord.

[DentyCracker]

Hehe, if I were War-ped I would simply stea- erm confiscate the "dead" Max for "testing" and take it home to do same hehehehehehe

[WaR-ped]

well, we couldnt really RMA it considering that is was an aftermarket part. the owner simply wanted it to work, and didnt care of the price(the university was picking up the bill. see where my damn tuition goes towards?).

i tried to swipe it actually. but the tech said she had to give it back to the owner.

[Jorden]

"well, we couldnt really RMA it considering that is was an aftermarket part"

Usually the RMA has to be done by the person who bought the card. If you had told him that up front, he would've gone to www.matrox.com and registered his card (maybe, if he has internet), or you could've done that as an extra service for him !!

read you = your university?

Then, with no chance of him recovering his card himself, you could have pointed him (up front or inbetween) to either this forum or the Matrox forums for some help. That's what these things are for, you know?

[sigh]

Jord.

[This message has been edited by Jorden (edited 09 May 2001).]

[SteveC]

I bet it was fixable - probably just needed a BIOS recovery

------------------
Cheers,
Steve

"Life is what we make of it, yet most of us just fake"

[WaR-ped]

had i met the customer, i would have refered that person to calling Matrox to RMA the product. and since our demo systems are connected to the internet, i would have just said he could register it in store.

... this isnt as humourous anymore. damnit.

[Haig]

Why complicate life ? Whomever has the card in their hands can call tech supp, tell us the card is dead and we rma it. Simple enough no?

Haig

[cbman]

Don't belive him... his post # is the sign of the devil

666

------------------
Canadian... Hell Ya!!!

[az]

WOW!! GREAT SUPPORT!!

Wouldn't expect this from ANY company, not even from Matrox

AZ

[2Whyzzi]

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by az:
WOW!! GREAT SUPPORT!!

Wouldn't expect this from ANY company, not even from Matrox

AZ</font>

Actually I've seen this before. 3Com had a lifetime warranty on their NIC cards - don't know about now though. Never used it myself, but I do know people who did.

Whyzzi

[This message has been edited by 2Whyzzi (edited 10 May 2001).]

[SteveC]

Ah, whose lifetime?? The cards? If it was the cards, then when it does, the warranty expires!

------------------
Cheers,
Steve

"Life is what we make of it, yet most of us just fake"

[Haig]

No need for registration, no need to prove that I've bought it, nothing?

Not unless you have an old product in which case, you would have to provide a p.o.p.

In the case of a G400, they aren't 3 years old, so no need for a p.o.p.

Just call you, send you the card, and I'll get a working one back?

Yep, after a few troubleshooting steps, if it's still dead, we take your info, process the rma and send it off to our rma dep't.

This was allways our standard procedure.

In the case of an old card, tech supp will still process an rma and send it off to them but rma will contact the client asking for a p.o.p. If it's out of the 3 year warranty, client gets a free estimate.

Haig