Powerdesk error with G4x0 dualhead

[H.Deters]

We use a lot of Matrox G400 and G450 dualhead graphical cards. When we are using the option to switch the active window to the other screen PDesk.exe crashes. The microsoft visual C++ runtime Library errorbox states:

Runtime Error!
Program: C:\WINNT\system32\PDesk\PDesk.exe
abnormal program termination

After clicking OK the PDesk.exe utility stops. The same error occures after using other hotkeys for other functions. We use a lot of different PC configurations.

Please help with your advise.


Sincerely,

[KeiFront]

Which drivers do you use (latest version)?

And do all PC configurations have the same problem or just one or two PC's?

By the way welcome to the forum Harm.

[H.Deters]

Matrox Graphic Cards: G400 and G450
Driver versions: 572; 582; 584
Motherboard: Asus P4B533 1,6 Ghz i845
OS: Windows 2000
Desktop resolution and color depth: 1024x768
Monitor: 2x Philips 170S2B LCD

[Peter Aragon]

Install the latest Intel Inf Update and Intel Application Accellerator and perhaps uninstall PowerDesk software and install it again. Could also be that you need to change the BIOS settings for Video Memory Cache Mode to use USWC and Graphics Aperture Size to 256.
If things don't work out, set AGP Capability to 1X

Good luck

[H.Deters]

I updated the Intel Inf Update
Intel Application Accellerator was the latest version...

Did not work...

I uninstalled PowerDesk software and installed it again...

Did not work...

I changed the BIOS settings for Video Memory Cache Mode to use USWC and Graphics Aperture Size to 256 and set AGP Capability to 1X

Still does not work...

I'm deperate

[Peter Aragon]

Perhaps you should do a reset of the BIOS settings.

I have an Asus P4B533-E, which shouldn't be very different from your mainboard, appart from the RAID controller. I didn't have any problems with my trusty old G450, which served me well up until a few days ago when I got the Parhelia.

Investigate if you have conflicts with 3d party drivers. What other hardware do you have on your systems? Do the systems have something in common? Try to install one from scratch, only with the G450 inside the system, and graduately re-insert the other cards.

Good luck,
Peter Aragon

[The PIT]

Anything else in your event viewer that may shred some light on the matter??
Are these machines running some special software??