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  • G400 dual head crashes windows on shutdown or restart

    Here are my recent postings,

    Matrox G400 Dual Head 32 crashing windows on shut down or restart"
    I'm getting fatal exceptions (blue screens) on restart or shutdown in win98se, at first I thought is was power management but I have no problems if I change the adapter to a windows standard vga or super vga. It only misbehaves if I choose the dual head as the adapter.

    Did you use the latest drivers??

    I still have the problem, the drivers on the cd were old 9-22-99, I used the uninstall utility and then installed the latest non-beta drivers dated feb/2000 version 5.52.015 ;> When shutting down the screen goes black but the mouse pointer is still visible but frozen. When restarting I get the blue screen fatal exception with the address and vxd (vmm)something or other, I'm going to try revs vxdfix next but that would just be tooo easy to hope for now wouldn't it.

    Another thing I noticed is I have a pci multimedia device flagged in Other devices in the device mangler, I am just putting this system together and right now I only have the G400 and 128mb corsair pc133, cpu on the motherboard, (that's the way I do it with a new box one thing at a time). So I'm not sure why windows is detecting a multimedia device besides the G400 when the motherboard is not populated. This is a virgin install of win98se on a new partioned, formatted WD 15gig ata66, on a Abit VT-6x4, running a 566 flip that will be OCed to 850 if I ever get there.

    So now I'm asking myself why bother with the matrox drivers at all??? Well without them all I can get is 16 colors at 640x480 so far but I'm far from giving up on any solution.

    Oh and yes I did install all the via service pack drivers that came with my motherboard, that solved the pci audio device issue.

    'thanks for your help


  • #2
    Gordo,

    Just one piece of advice try the 6.X drivers from Matrox, even though they are beta they solve many problems with VIA chipsets (like the VT-6X4). Make sure you have Direct X 7.0 or 7.0a installed. Also for a deeper look at how to fix problems with the G400 and VIA chipsets search the forums for this and you should come up with a similar problem with an answer. Hope this helps.

    dsp

    ------------------
    AMD K6-2 350@500MHz
    128MB Generic PC-133 RAM
    13.6GB Maxtor 7200RPM Hard Drive
    4.3GB Quantum HD
    Toshiba SD-M1212 6X DVD ROM
    ACER 2X/2X/6X CD-RW
    SB Live Value w/digital out
    Matrox G400 32MB Dualhead Vanilla @ 157/210/157
    15" Daytek 1531D
    PD 6.01
    Win 98SE
    10Base-T Ethernet card (Realtek 8029)
    10/100 Ethernet card (D-Link)
    DSL
    Microsoft Intellimouse Explorer
    1.8GHz PIV (Northwood) @ 2.5GHz
    512MB Corsair PC2700 @ 2-2-2 1T
    MSI 845PE FISR
    8.4GB Quantum CR
    40GB Maxtor 5400
    MSI 40X12X48
    Coolerguys Windtunnel IV
    SB Audigy
    Parhelia (210/600)
    19" Dell P991
    Win2kPro
    Intel Gigabit Network

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    • #3
      Hey thanks for the tip, here is the advice I got from matrox, everything is working great now.

      - Uninstall your drivers with the uninstaller
      - Boot directly in safe mode
      - Make a search for pd*.* and delete our 3 remaining files
      - Go in your device manager and delete all display adapters and monitors
      - reboot and go in your system BIOS
      - Be sure that USB is enabled!! (this should have been done before you installed windows according to VIA)
      - Boot in normal mode
      - Upon detection of the card install drivers for standard VGA adapter from windows list only. Do not install Matrox drivers at this point
      - Install the latest 4 in 1 patch rev 423 from VIA
      - Reboot
      - Install our 5.41 drivers or 6.x beta (rather than 5.52)

      ------------------
      Alex
      Matrox Graphics
      Technical Support Supervisor (Graphics)

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