My ISP gets funnier and funnier!

[SteveC]

Yesterday, this fault was logged on my cable modem's ISP's status page:

<font face="Verdana, Arial" size="2">
Ticket Number : 1018920
Timestamp : 18 Jun, 2001 14:02
Name : Jonathan Stone
Department : blueyonder Technical Support
Detailed Description : HSI customers in the Liverpool area may be experiencing connectivity problems. This can be signaled by the on line light flashing on the cable modem.
Our engineers are aware of the problem and are investigating.

blueyonder apologise for any inconvenience caused
</font>

OK, fair enough, there's a network problem somewhere.

Then, this morning, the fault was closed, and this was their explanation:

<font face="Verdana, Arial" size="2">
Updates :
Ticket Number : 1018920
Timestamp : 19 Jun, 2001 09:26
Name : Jonathan Stone
Detailed Description : On the outside interface of the PIX Firewall(security interface) the line was down (this connects to the foundary switch).Engineers Traced the cable and reseated a patch lead that wasn't fully into the connector. Resolved issue.
Customers Affected : HSI
Estimated Time : 8 Hours
Status : Closed
</font>

Just HOW many words does it take to say that someone's tripped over and pulled out a patch lead?!?!?

And it took them like nearly a day to find this!

------------------
Cheers,
Steve

"Life is what we make of it, yet most of us just fake"

[Wulfman]

8 Hours

exactly one workday

remembers me of an old thread:
a tech support guy pulling the plug of a server to get power to his coffee machine or something...

mfg
wulfman