Where on the hardrive is the GrafikCard?

[Technoid]

This incident almost made me wanna scream!!!

We had uppgraded one of our customers Computers.
Mainboard, cpu, grafikcard, memmory etc etc....

Now he phoned and complained that he got an error message when he tried to run Links golf.

The error message was : No 3d accelerator found.

I gave him the usual tip of:

Reinstalling the latest DirectX, Gfx drivers, and ofcourse the game and see if it whent away...

As we had formated his HDD and reinstalled WinME (shudder) from scratsh I was a little surpriced that he had problems....

An half hour later he phones back.

And wants to know where the Grafixcard is on the hd is so he can save the driver to it!!

After explaining how it realy works he was still not realy conviinced, but he said that he would try, and I reminded him that he could turn it in and we'd fix it on the waranty...


At the same time I reminded myself why I dread the "Happy Hour"!

[cbman]

I had that problem as well...

Guy Had Links

Bought a TNT2

Says it is running with No 3D Acceleration....

Told him to bring it in.

Start game... goto options... set it to 3D acceleration... Close Game... Restart Game... Well what do you know... 3D accelleration.

Links Defaults to Software from install.

If he had RTFM... he would have figured it out.

Oh well... Made an Easy 20 Bucks.

[Kruzin]

Years ago, I was doing a couple test repairs for a PC shop I was applying for employment with.

The first system they gave me was a gateway 486, with a complaint of no sound from the speakers.

I put it on the bench, and proceeded to hook up monitor, kb, mouse.
The guy watching me asked why I bothered doing that, and why I didn't just replace the sound card right off the bat.
I told him I wanted to check the software first, there might be a conflict or something...
Once windows was booted up, I went to the mixer, and UNmuted the master volume control.
KaChing. 1 hour check-out time billed to the customer for their own stupidity =p
...And I got the job

[The PIT]

Sometimes it doesn't help if the software does strange things. Tiger woods golf 2001.

Get a new graphics card doesn't see the ATi 8500. Try 3d setup not listed and I ain't surprised. Go to web site and download the patch for radeon cards (Note 8500 not listed) just to try it.

Run the patch go to the 3d setup no 8500 listed. Never mind. raise the resolution as the game is flying along and suddenly the Radeon 8500 appears in the 3d hardware acceraltion.

[RichL]

This one happened to my Junior at work :

One of the Desktop Support Analyst's (aka Does Sod All) reported a problem where someone was typing on their keyboard and the same thing appeared on another PC used as a scanning station halfway down the office.
Naturally the DSA exhausted his skills on this within about 2 minutes (one warm and one cold reboot) so called us in Networks, thinking somehow the keystrokes were taking a wrong turn on their way to Microsoft Word and heading off down the network cable, into the switch and back to another workstation.

I was out at lunch so my junior goes over, mainly out of sheer curiosity rather than thinking it was our problem, and after a few minutes head scratching the user mentions they have a wireless IR keyboard.
Lo and behold, on the scanner PC they also have a wireless keyboard and mouse. Someone had plugged the mouse reciever into the keyboard socket and vice versa. Rectifying this also cured the original problem.