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!@#¤%&£$€ ADSL and Telias support!
Why do all customer support always stick to sawing its own ass first?
Always when it wont work it's always something wrong on your end never on theirs!
My ADSL died last night...
The modem wont give out DHCP info.....
Check my settings(they have bin the same for 4 month, but who knows?) find nothing wrong, reboot, reboot, reset the ADSL modem, cycle power on the ADSL modem, still no go...
Phones the helpdesk, wait 20 minutes (´makes some burgers while I wait...), the suport guy askes me all the standar questions...
I ask if they have any problems, he answers "no" (like they ever admit anything...)
He askes if I have a firewall, yes I have Zonealarm, Remove it and it will work he claim, I do it just to humor him, no go...
And then He concludes that My Network card is POS, (I son't think so
)so I test with my other card, still no go
I boot up my laptop and still wont get any luck!
I ask him if the ADSL modem might be broken?
No thats imposible, all your nics must be broken! he claims
(hm... he makes perfect sense, don't he?)
Then out of the blue he sais that the server target my mac number in the nic I originaly used and that it will continue to do soe for atleast 20 min, so before I test another NIC i have to wait 20 min! (coulden't he have said that from the beginning?
)
Then it was to late to wait another 20 min, so I turned off everything and when I come home from work I will se if the modem will play with my Laptop nic!
I also plan to borrow a Router to test my other nics, to see if the can recieve from a DHCP or if they have miracusly died at the sametime while neglecting to mention it to windows....
Have anyone else a story about a jackass suport personel who only thinks about blaiming you when its realy their fault??
Always when it wont work it's always something wrong on your end never on theirs!
My ADSL died last night...
The modem wont give out DHCP info.....
Check my settings(they have bin the same for 4 month, but who knows?) find nothing wrong, reboot, reboot, reset the ADSL modem, cycle power on the ADSL modem, still no go...
Phones the helpdesk, wait 20 minutes (´makes some burgers while I wait...), the suport guy askes me all the standar questions...
I ask if they have any problems, he answers "no" (like they ever admit anything...)
He askes if I have a firewall, yes I have Zonealarm, Remove it and it will work he claim, I do it just to humor him, no go...
And then He concludes that My Network card is POS, (I son't think so
)so I test with my other card, still no goI boot up my laptop and still wont get any luck!
I ask him if the ADSL modem might be broken?
No thats imposible, all your nics must be broken! he claims
(hm... he makes perfect sense, don't he?)Then out of the blue he sais that the server target my mac number in the nic I originaly used and that it will continue to do soe for atleast 20 min, so before I test another NIC i have to wait 20 min! (coulden't he have said that from the beginning?
)Then it was to late to wait another 20 min, so I turned off everything and when I come home from work I will se if the modem will play with my Laptop nic!
I also plan to borrow a Router to test my other nics, to see if the can recieve from a DHCP or if they have miracusly died at the sametime while neglecting to mention it to windows....
Have anyone else a story about a jackass suport personel who only thinks about blaiming you when its realy their fault??
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