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One of those times....
For those who work for tech support or those that have worked for tech support. (in a call center)
Ever feel like crap after a days work? And what I mean by that is, well, if you let your job get to you then you won't make it. Most never last the first day at a place like this. i've been here for over a year and a half.
Sometimes you just get some people who just don't know how to operate a computer. Then there are those people who don't think for themselves. For example, you tell them that they need to restart their system but instead of actually doing it, you have to guide them step by step, even to the very LAST step, even if it's blaintantly obvious!
I guess what I'm getting at is, that one customer finally got me. It wasn't that he was stupid, he was just a little too confusing. And although I didn't actually offend him or insult him we seemed to butt heads quite a bit during the call. I eventually got his system fixed but still, I feel bad. I felt like I treated him like crap. Even though I didn't, but I wasn't the most polite tech he's ever had.
It was frustrating to the point where it just makes me feel really bad inside. You feel bad for those who don't know what they are getting themselves into.
Example: Let's say you make a shotty product. You know it's the absolute worst product in that line of products and that there is a better product out there with the same price except people keep buying yours and therefore keeping you in business, so you just keep making it and selling it. Then one day you just snap! You know that it's not your fault that people just keep buying your crap but you can't help it. You feel responsible for the grief caused by your crappy product. You finally let it get to you and you feel like shit! That's kinda the way I feel, except i'm just here to support it. To tell people that what they bought is good and that it's not crap......
Maybe I'm just ranting. **** I hate my job sometimes.
I guess by only hearing the bad side of things then you never really get to see the whole picture. But still....
Ever feel like crap after a days work? And what I mean by that is, well, if you let your job get to you then you won't make it. Most never last the first day at a place like this. i've been here for over a year and a half.
Sometimes you just get some people who just don't know how to operate a computer. Then there are those people who don't think for themselves. For example, you tell them that they need to restart their system but instead of actually doing it, you have to guide them step by step, even to the very LAST step, even if it's blaintantly obvious!
I guess what I'm getting at is, that one customer finally got me. It wasn't that he was stupid, he was just a little too confusing. And although I didn't actually offend him or insult him we seemed to butt heads quite a bit during the call. I eventually got his system fixed but still, I feel bad. I felt like I treated him like crap. Even though I didn't, but I wasn't the most polite tech he's ever had.
It was frustrating to the point where it just makes me feel really bad inside. You feel bad for those who don't know what they are getting themselves into.
Example: Let's say you make a shotty product. You know it's the absolute worst product in that line of products and that there is a better product out there with the same price except people keep buying yours and therefore keeping you in business, so you just keep making it and selling it. Then one day you just snap! You know that it's not your fault that people just keep buying your crap but you can't help it. You feel responsible for the grief caused by your crappy product. You finally let it get to you and you feel like shit! That's kinda the way I feel, except i'm just here to support it. To tell people that what they bought is good and that it's not crap......
Maybe I'm just ranting. **** I hate my job sometimes.
I guess by only hearing the bad side of things then you never really get to see the whole picture. But still....
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