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A Day at Jiffy Lube

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  • A Day at Jiffy Lube

    Today I went to a local Jiffy Lube to get the oil changed in my wife's car. While I was there, they said they could change my transmission fluid and flush my radiator (Toyota 45K recommendations).

    I figured that it would be a time saver to do it while I was there on the weekend rather than screw around with this during the week at my local mechanic and have to drive her car to work and drop it off, pick it up afterward, etc. So, I said OK, change the transmission fluid and flush the engine coolant.

    I should have known something was going to happen when the guy installing my oil filter had to be shown that you have to apply oil to the filter gasket.

    The transmission fluid replacement went OK, if you don't count the spraying around of transmission fluid that happened when he was filling the fluid-changing machine . To change the transmission fluid, they have a cool machine that has a visible movable piston in a vertical cylinder. The piston is initially at the bottom of the cylinder with new fluid above it filling the cylinder. There are two lines connected to either ends of the cylinder. The bottom line is connected to the transmission line that feeds the transmission cooler. The line connected to the upper end of the cylinder is connected to the return connection on the transmission. The engine is run and the transmission pumps the old fluid into the cylinder and the piston is displaced upward and pushes the new fluid into the transmission through the return line. After about 15 min, the fluid comes out of the transmission clean and red and it's done. (The wonders of modern technology).

    While this was going on, the guy in the next bay needed his car pushed out of the bay backwards for a reason I didn't determine. The Jiffy Lube guy at the steering wheel held the car door open and was looking backward while the car was pushed through the narrow opening in the rear of the bay. (Do you see where this is going?). The owner of the car was in the parking lot behind the car and started yelling "WATCH THE DOOR, WATCH THE DOOR" to no avail. CRUNCH and the car door was history. Upon reflection, I think yelling stop would have been more productive. He started yelling that he was going on vacation the next day and I guess that got sorted out between him and the manager. I gave him my name and phone number as a witness and lost interest in that source of amusement.

    Meanwhile, the Lexus in the next bay was getting it's tires rotated with a neat lift that raises the entire car far enough off the ground that the tires can be removed and replaced and the guy in the pit can still work on the oil change. There are four large rubber blocks placed between the lift and the car at the four corners of the lift. After the car was finished, one of the guys drove the car off the lift without remembering to remove the large rubber blocks. The car bounced high enough to bottom out the suspension hard (twice, he kept going after the first one). That was kind of exciting.

    Then, they went about flushing my cooling system. For this, they have another machine that provides a reservoir of fresh coolant and a couple of hoses to connect to the radiator return hose (top) and the upper radiator hose connection. The car is again idled and the old coolant is pumped out of the engine and into a tank and new coolant is sucked out of the machine and into the radiator. (This had promise). The guy who connected it to my car was mumbling something about hating this old machine and only liked the new (broken) machine.

    I decided at this point that it would be prudent to monitor the temperature gauge in the car while this process proceeded. Sure enough, bubbles started rising into the new coolant reservoir and the enging started overheating. I shut if off and took stock of the situation. Sure enough, he had connected the output hose of the machine to the output connection of the engine and viceversa. Once I showed him the error of his ways, he reversed the connections and it actually went well after that.

    After the process was completed and the coolant lines were disconnected from my car, he was ready to start working on another car when I asked him if it would be advisable to start the car and check the coolant level in the radiator. He thought it over and another guy talked him into it before he had time to think about it too much. When the engine started, they put another quart or two of coolant into the radiator and finally got the coolant to where I felt comfortable driving away.

    After I left, I felt I would have been pressing my luck to return to there and get the sticker with my next oil change mileage that they forgot.

    I think I was lucky to have escaped with my life.
    Last edited by Brian R.; 23 August 2003, 23:26.

  • #2


    AZ
    There's an Opera in my macbook.

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    • #3
      Another reason why the only person to service my vehicles is myself.
      Yeah, well I'm gonna build my own lunar space lander! With blackjack aaaaannd Hookers! Actually, forget the space lander, and the blackjack. Ahhhh forget the whole thing!

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      • #4
        Brian - if you don't mind I'll send your experiences to the relevant people and see if we can get things improved

        Would this be OK? (Anonymous for you of course)
        DM says: Crunch with Matrox Users@ClimatePrediction.net

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        • #5
          wow
          Main: Dual Xeon LV2.4Ghz@3.1Ghz | 3X21" | NVidia 6800 | 2Gb DDR | SCSI
          Second: Dual PIII 1GHz | 21" Monitor | G200MMS + Quadro 2 Pro | 512MB ECC SDRAM | SCSI
          Third: Apple G4 450Mhz | 21" Monitor | Radeon 8500 | 1,5Gb SDRAM | SCSI

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          • #6
            I used to work in a shop, We had a guy come in with his SUV to have a simple tire rotation. So I was working on another car giving it an oil change and a couple of other guys started to rotate the tires. first they put the car on the lift and set it up a couple of inches off the ground. then after a good ten minuets they set it back down to break the nuts, lifted it up again, and then got the tires off, rotated, and back on. then they lowered the SUV and pronounded it done. after I finished the oil change I was doing I thought about it and realized that I didn't remember them torquing the nuts, and a damn good thing I went to check, because all the nuts were able to be removed by hand!!! :EEK:

            I've got plenty of shop stories, and supprisingly enough ripping a car door off with the backup method is more common than you would think, and hence yet another reason to service your own car once warrenty is off...

            ~Sethos
            "...and in the next instant he was one of the deadest men that ever lived." – Mark Twain

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            • #7
              GNEP - The quick answer is "sure". Go ahead and forward this to anyone you like. I have already sent a toned-down copy of the above post to the Jiffy Lube corporate office as an e-mail. May not have done anything or may have, depending on who reads it. I wonder if they will notice that it is against their rules (and insurance requirements) for me to been in the bay and thus saved my car from overheating...

              The shop number is 972 and my invoice number is 972 41514 BAY2

              Perhaps this is obvious, but if you forward the above post, it will do more good if you get rid of alot of the storytelling and just present the facts. I doubt anyone associated with Jiffy Lube will appreciate the humor.
              Last edited by Brian R.; 24 August 2003, 10:48.

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              • #8
                Be Warned, serviceing your own car can be dangerous...(Slightly reheated)

                *Oil Change instructions for Women:

                1) Pull up to Jiffy Lube when the mileage reaches
                3000 miles since the last oil change.

                2) Drink a cup of coffee.

                3) 15 minutes later write a check and leave with a
                properly maintained vehicle.

                Money spent: Oil Change $20.00 / Coffee $1.00 / Total
                $21.00

                ****************************************

                Oil Change instructions for Men:

                1) Wait until Saturday, drive to auto parts store and buy a case of oil, filter, kitty litter, hand cleaner and a scented tree, write a check for $50.00.

                2) Stop by 7 - 11 and buy a case of beer, write a check for $20.00, drive home.

                3) Open a beer and drink it.

                4) Jack car up. Spend 30 minutes looking for jack stands.

                5) Find jack stands under kid's pedal car.

                6) In frustration, open another beer and drink it.

                7) Place drain pan under engine.

                8) Look for 9/16 box end wrench.

                9) Give up and use crescent wrench.

                10) Unscrew drain plug.

                11) Drop drain plug in pan of hot oil: splash hot oil on face and arms in process. Cuss.

                12) Crawl out from under car to wipe hot oil off of face and arms. Throw kitty litter on spilled oil.

                13) Have another beer while watching oil drain.

                14) Spend 30 minutes looking for oil filter wrench.

                15) Give up; crawl under car and hammer a screwdriver through oil filter and twist off.

                16) Crawl out from under car with dripping oil filter splashing oil
                everywhere from holes. Cleverly hide old oil filter among trash in trash can to avoid environmental penalties. Drink a beer.

                17) Buddy shows up; finish case of beer with him. Decide to finish oil change tomorrow so you can go see his new garage door opener work.

                18) Sunday: Skip church because "I gotta finish the oil change." Drag pan full of old oil out from underneath car. Cleverly dump oil in hole in back yard instead of taking it to recycle.

                19) Throw kitty litter on oil spilled during step 18.

                20) Beer. No, drank it all yesterday.

                21) Walk to 7-11; buy beer.

                22) Install new oil filter making sure to apply a thin coat of oil to
                gasket surface.

                23) Dump first quart of fresh oil into engine.

                24) Remember drain plug from step 11.

                25) Hurry to find drain plug in drain pan.

                26) Remember that the used oil is buried in a hole in the back yard along with drain plug.

                27) Drink beer.

                28) Shovel out hole and sift oily mud for drain plug. Re-shovel oily patch of ground and avoid environmental penalties. Wash drain plug in lawn mower gas.

                29) Discover that first quart of fresh oil is now on the floor. Throw
                kitty litter on oil spill.

                30) Drink beer.

                31) Crawl under car getting kitty litter into eyes. Wipe eyes with oily rag used to clean drain plug. Slip
                with stupid crescent wrench tightening drain plug and bang knuckles on frame.

                32) Bang head on floorboards in reaction to step 31.

                33) Begin cussing fit.

                34) Throw stupid crescent wrench.

                35) Cuss for additional 10 minutes because wrench hit Miss August (2003).

                36) Drink Beer.

                37) Clean up hands and forehead and bandage as required to stop blood flow.

                38) Drink Beer.

                39) Drink Beer.

                40) Drink Beer.

                41) Drink one more Beer, after at all, it's hot.

                42) Lower car from jack stands.

                43) Accidentally crush remaining case of new motor oil.

                44) Move car back to apply more kitty litter to fresh oil spilled during steps 23-43.

                45) Drink Beer.

                46) Test drive car.

                47) Get pulled over: arrested for driving under the influence.

                48) Car gets impounded.

                49) Call loving girlfriend, make bail.

                50) 12 hours later, get car from impound yard.

                Money spent:

                Parts $50 / DUI $2500 /Impound fee $75/ Bail $1500 / Beer $40 / Total--
                $4165.00

                But you know the job was done right.*
                Hey, Donny! We got us a German who wants to die for his country... Oblige him. - Lt. Aldo Raine

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                • #9
                  My God! That is a scary story.

                  Dave
                  Ladies and gentlemen, take my advice, pull down your pants and slide on the ice.

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                  • #10
                    I didn't realize how strange it really was until I started writing it down. There was alot of talking between me and the techs during all this. Not very professional, to say the least.

                    Actually, it was very entertaining to stand around and watch what was going on. I could have stayed there all day (seems like I did, even though the above took place over only two hours or so).
                    Last edited by Brian R.; 24 August 2003, 10:41.

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                    • #11
                      Brian - I'll send a summary to the good folks in charge of our Global Lubricants business and see what they say.
                      DM says: Crunch with Matrox Users@ClimatePrediction.net

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                      • #12
                        Your problem was going to someplace like "Jiffy Lube" to begin with. What do the suits in charge care about "store #972" or whatever? They are so big they can afford to piss off everyone who comes in and their name will still have big recognition so it doesn't matter to them. This is one of the things I hate about people nowadays.. they don't relate to businesses as other people trying to make it in life. 10 to 1 if you found an independent oil change guy in your area who owns his own shop and works his ass off to make sure it's run well you would never have had these problems. Serves you right for "trusting the big name." Just like it serves those right who buy Bose. Just a bunch of patsys for marketing pricks.

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                        • #13
                          LOL I have to rant.. it's my idiom.

                          Sorry.. please don't take it personally.

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                          • #14
                            If you are responding to a post I deleted, sorry, I am trying to not be confrontational

                            I have a bad habit of posting my first draft and then deciding it is a bad idea
                            Last edited by Brian R.; 24 August 2003, 12:23.

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                            • #15
                              If my car needs work done to it that I can't do because of lack of specific tools are a lift or something, I always watch them work if at all possible, makes me feel a lot better, and can often be a learning experience.

                              I had a water pump go out on my '87 Cavalier while running a delivery route a long time ago while at a stop in a little town in the middle of nowhere, and there was only one small repair shop in town. When the replacement pump got there (he had to have someone go to another town to pick it up) I ended up helping him a bit, especially when it came time to put the belt back on... damn thing had virtually no room between the front of the engine and the wheel well. You actually had to take the wheel and some of the panels in the wheel well out to even get to the water pump in the first place, and I don't know if it'd be possible for one person to get the belt back on.

                              And then once when I had a fuel injector go bad on my truck when I drove a semi, I helped the mechanic until a supervisor asked me to stop because of insurance reasons. That spoiled the fun, turned it from hours of having something interesting to do to sitting around for hours waiting for a fuel injector to be changed.

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