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If there's artificial intelligence, there's bound to be some artificial stupidity.
Jeremy Clarkson "806 brake horsepower..and that on that limp wrist faerie liquid the Americans call petrol, if you run it on the more explosive jungle juice we have in Europe you'd be getting 850 brake horsepower..."Tags: None
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Two words: Stupid Customers
If there's artificial intelligence, there's bound to be some artificial stupidity.
Jeremy Clarkson "806 brake horsepower..and that on that limp wrist faerie liquid the Americans call petrol, if you run it on the more explosive jungle juice we have in Europe you'd be getting 850 brake horsepower..."
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Since 90% of users can't read whats on the screen I would say they're stupid.
Also typical conversations.
me: Right click please.
me: No I said right click.
me: Right click please you're left clicking.
me: Thank gawd they hung.
me: No I'm afraid theres no such thing as Windows 97.
user: I've got sobig on my mac.
user: Which ones the right mouse button?
user: Sorry I didn't write the error message down.
etc etc
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now that was not a tech suport situation, it was a customer that was Stupid, incredible stupid all by himself!!!Originally posted by thop
There are no stupid customers, only stupid tech support.
and saying that there are no stupid customenrs are inane
If there's artificial intelligence, there's bound to be some artificial stupidity.
Jeremy Clarkson "806 brake horsepower..and that on that limp wrist faerie liquid the Americans call petrol, if you run it on the more explosive jungle juice we have in Europe you'd be getting 850 brake horsepower..."
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There are a lot of useless brainless techs, but there are a lot of useless brainless customers too. Good techs are hard to find, they often get easily frustrated and leave the company leaving nothing but stupid techs. (which is what happened in my case) So in a way, thop is right.
The problem with most customers is that they leave it ALL to the tech, and that is very frustrating because most of the time the customer has done a particular task many times but trusts that the tech knows better. Ther in lies the problem. The customer calls in and suddenly turns into a zombie leaving the tech to be his/her puppetmaster.Titanium is the new bling!
(you heard from me first!)
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