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I wish AMD had chosen BGA instead of PGA sor socket 989
So I got this phone call from a customer who wanted to know if we could diagnose a computer they bought from a mail order firm(hence called “computer heaven†“CH†).
After I assure her that we (for our normal fee) will diagnose any computer (wherever they are bought) she continues to tell me that it’s the second computer they have received and neither of them ever started and that CH had first accused them of bending the pins on the graphics card (her words).
The call ends with her saying that she’ll be in with the computer after she has talked with CH.
Before I reach the basement (where the we have the repair bay) someone from (Introducing one when calling someone is soo overrated these days
) CH calls and asks me of I’m okay with diagnosing the computer and fixing it and billing them instead of the customer.
The way he sounds make me wonder if the other computer repair shop in town told him to take a long hike on a short wharf.
(they did it to some of their customers but that’s another story)
She brings the computer in and the first I notice is that the psu has been pushed half a centimetre into the case and that the case was slightly deformed.
Taking of the sides of the case reveals that the motherboard tray &, harddrive cage is bent out of shape and the Zalman cnps 7000b CU heatsink has ripped the cpu (Amd 64 4200X2) out of the socket bending a lot of those 939 (F****G) pins when it rebounded and tried to push the cpu back into the socket
Apparently the Royal Swedish Mail (Posten) could once again proudly proclaim that the rumour of them being jousted from the top position of package smashers are just rumours.
Straitening out all those bent pins took the better of an hour
Amazingly the computer booted and none of the hard drives was damaged
I called CH and told them and they told me it was the same fault as the last time
So they had apparently never understood that the padding in their packages was not enough and had just happily ass-umed that the customer had bent all those pins the first time the computer was sent back, and had just changed the cpu out and resent the computer with the same insufficient padding.
I wonder how much of the structural damage on the case was made in the first or second or third ride in one of the Posten’s package wans
CH said that they were going to demand that Posten would pay for the damage.
Well, he can always try, their regulations say that packages has to be padded to withstand a drop from minimum 3 foot so they always says that the package was insufficiently padded
Sadly I didn’t get any pics
After I assure her that we (for our normal fee) will diagnose any computer (wherever they are bought) she continues to tell me that it’s the second computer they have received and neither of them ever started and that CH had first accused them of bending the pins on the graphics card (her words).
The call ends with her saying that she’ll be in with the computer after she has talked with CH.
Before I reach the basement (where the we have the repair bay) someone from (Introducing one when calling someone is soo overrated these days
) CH calls and asks me of I’m okay with diagnosing the computer and fixing it and billing them instead of the customer. The way he sounds make me wonder if the other computer repair shop in town told him to take a long hike on a short wharf.
(they did it to some of their customers but that’s another story)She brings the computer in and the first I notice is that the psu has been pushed half a centimetre into the case and that the case was slightly deformed.
Taking of the sides of the case reveals that the motherboard tray &, harddrive cage is bent out of shape and the Zalman cnps 7000b CU heatsink has ripped the cpu (Amd 64 4200X2) out of the socket bending a lot of those 939 (F****G) pins when it rebounded and tried to push the cpu back into the socket
Apparently the Royal Swedish Mail (Posten) could once again proudly proclaim that the rumour of them being jousted from the top position of package smashers are just rumours.
Straitening out all those bent pins took the better of an hour
Amazingly the computer booted and none of the hard drives was damaged
I called CH and told them and they told me it was the same fault as the last time
So they had apparently never understood that the padding in their packages was not enough and had just happily ass-umed that the customer had bent all those pins the first time the computer was sent back, and had just changed the cpu out and resent the computer with the same insufficient padding.
I wonder how much of the structural damage on the case was made in the first or second or third ride in one of the Posten’s package wans
CH said that they were going to demand that Posten would pay for the damage.
Well, he can always try, their regulations say that packages has to be padded to withstand a drop from minimum 3 foot so they always says that the package was insufficiently padded
Sadly I didn’t get any pics
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