How to tell when you've ticked off an engineer

[Dr Mordrid]

And the conversation that spawned it;

http://www.verizonmath.com/transcript.htm

[Helevitia]

wow, I wouldn't have been that patient.

[schmosef]

this is an old story.

it was all over the consumerist.

eventually someone senior (i think from executive customer service) got involved.

i seem to recall at audio recording of the above linked transcript. it's pretty astonishing how tough it can be to get a straight answer on rates calling telcos. i've had this exact same problem calling a for rate plans for my customers too. i have a "special" type of dsl connection at home and i still have no idea what i'm paying.

[Dr Mordrid]

My favorite part;

G: [big sigh] Okay, I think I have to do this again. Do you recognize that there's a difference between one dollar and one cent?

A: Definitely.

G: Do you recognize there's a difference between half a dollar and half a cent?

A: Definitely

G: Then, do you therefore recognize there's a difference between .002 dollars and .002 cents

A: No.

Time for a "KILL" button, about 1-2 kilotons worth.

Just enough to take out him and all the other genetically deprived "agents" that company must have hired with him...and their supervisors.

[DGhost]

also worth reading... xkcd.com - Randall Munroe's web comic.

While he was not involved with the Verizon phone call, it's still a pretty funny response...

[cjolley]

I would rather be thrown into a burning lake of fire than argue with a phone company about something they told me verbally.

Funny though.