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Pin code please
Me: I need your pin code so I can troubleshoot your mobile broadband modem.
Customer: pin code?
Me: the 4 digit code you punch into the modem software everytime you want to surf the net
C: oh 56 84 26 75
Me: are you sure?, that sounds like your PUK code?
C: It’s the one I use everytime!
Me: well, it’s not your PIN code, because your modem does not accept it.
C: But it has to be it It’s the one I use!
After three times it instead starts to ask for the PUK code and it readdily accepts the code she mentioned earlier.
When the customer came to collect the PC I took the chance to question her a bit more.
Turns out she used the PUK code every time she used the modem and reset the pin code (â€password†as she called it) every time since after you have reset it it won’t ask for it until next session.
Customer: pin code?
Me: the 4 digit code you punch into the modem software everytime you want to surf the net
C: oh 56 84 26 75
Me: are you sure?, that sounds like your PUK code?
C: It’s the one I use everytime!
Me: well, it’s not your PIN code, because your modem does not accept it.
C: But it has to be it It’s the one I use!
After three times it instead starts to ask for the PUK code and it readdily accepts the code she mentioned earlier.
When the customer came to collect the PC I took the chance to question her a bit more.
Turns out she used the PUK code every time she used the modem and reset the pin code (â€password†as she called it) every time since after you have reset it it won’t ask for it until next session.
gotta love job security 
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