Normally I'm a patient man and don't make a habit of complaining about people who come to me with their problems. This one though has wound me up.
I get a call at home at 8.30 this morning "Tone, I can't get no internet". Now I know this family aren't great with their PC and the chap who rang hasn't a clue, so after a quick 'have you turned the modem/router off and on' reluctantly agreed to drive over.
I get there and immediately spot the power lead hanging unplugged from the modem.
"If only they were all that easy" I say cheerfully while biting my tongue. Then I hear "while you are here..." (I know we all dread those words), "while you are here, the wife and kids have been complaining about the printer". We establish the problem is poor quality prints and a nozzle check shows severly blocked heads. Its an Epson that is rarely used so I'm not surprised. After a few cleaning cycles make little difference, I remove the (cheap, compatiible) cartridges and discover that the top sticky label has not been removed from two of them. Removing that helped enormously as you may imagine. I left him with a prescription for more cleaning cycles and a genuine set of cartridges.
I reluctantly let him force a tenner in my pocket as I left.
I get a call at home at 8.30 this morning "Tone, I can't get no internet". Now I know this family aren't great with their PC and the chap who rang hasn't a clue, so after a quick 'have you turned the modem/router off and on' reluctantly agreed to drive over.
I get there and immediately spot the power lead hanging unplugged from the modem.
"If only they were all that easy" I say cheerfully while biting my tongue. Then I hear "while you are here..." (I know we all dread those words), "while you are here, the wife and kids have been complaining about the printer". We establish the problem is poor quality prints and a nozzle check shows severly blocked heads. Its an Epson that is rarely used so I'm not surprised. After a few cleaning cycles make little difference, I remove the (cheap, compatiible) cartridges and discover that the top sticky label has not been removed from two of them. Removing that helped enormously as you may imagine. I left him with a prescription for more cleaning cycles and a genuine set of cartridges.
I reluctantly let him force a tenner in my pocket as I left.
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