a moment of silence please..

[az]

Wow

AZ

[Haig]

I've been using this procedure for years.

[az]

No need for registration, no need to prove that I've bought it, nothing? Just call you, send you the card, and I'll get a working one back?

AZ

[DuRaNgO]

and you wonder why we buy Matrox?

[tandr]

please forgive my ignorance... what is RMA ?

thanks

[Rags]

Return Merchandise Authorization

[Kruzin]

It's a warranty return.
You ship the card to them, they send you a replacement...

[HollyBerri]

Despite a heroic effort at restraint, a great deal of deep breathing, and hours of meditation (in an attempt to remain calm and centered), I am nonetheless compelled to comment that this discussion has not in any way increased or even shored up my eroding confidence in computer component vendors.

Nor in their customers. Can no one even be bothered to take note of the warranty-length information (which I think is required to be told to the customer)? Certainly the OEM/vendor should be clear about it. Or is the idea to RMA the card themselves, white-box the returned part, sell it again and make money twice?

Euuuuuugh.

--------------------------------
Holly

[az]

<font face="Verdana, Arial, Helvetica" size="2">Originally posted by DuRaNgO:
and you wonder why we buy Matrox? </font>

I certainly didn't buy my vidcard because I could return it so easily

AZ

[xortam]

Holly ... I wouldn't be overly concerned with HW manufacturer warranties. A warranty isn't going to help you when your OS vendor issues a new OS that your HW vendor decides it won't support because your six month old HW is now "legacy". If your HW works out of the box, the SW will probably "break" before the HW does.

[HollyBerri]

Obviously not, xortam, but there's no reason to think that this particular problem was software related. In this case, the HW does seem to have been "broken" --it does happen, after all-- and that <u>is</u> the reason warranties exist, and why Haig has a job (no offense, sweetie; I'm sure you'd have a job doing anything else you might want to ).

So I think it's kind of a problem that neither the customer nor the vendor put someone like Haig in the loop during the incident, when this is what he's there for, and I wonder why that happened.

--------------------------
Holly