Anyone Else order P from Shopmatrox and...

[DPGX]

Apparently their having system problems {my order has been in progress since the 15th, just today and yesterday obviously but enough to create concern, thus I called and received info of apparent system probs}, I havent been able to get a tracking # for my package... Not really sure whats going on but Fedex is no help either, i contacted them and they told me earlier to get additional info {location of matrox's warehouse it was shipped from ,etc }. So i received this info, called back and was told that they cant help me get a tracking #... Matrox is having probs with their systems as mentioned so they havent provided a tracking # yet either... ah well just wanted to make sure my order isnt the only one with issues i guess..

Mike

[UberLord]

I've been having loads of hassle with their pre-order site. Credit card declined (bank didn't even get the order).

Fixed that, then somehow two orders got through.

Fixed that and it was finally shipped yesterday.

Apparently - but the site aint got the tracking number and customer services aint replied yet to comfirm shipment.

And I'm UK based.

Bummer eh?

[103er-Fan]

Though I haven't ordered from them I wrote them two mails about the pre-order, one last monday and one last thursday, I didn't recieve a reply though my mail was nice and ok formulated
It was just about if the Pre-Orders are really getting shipped this week, so an easy question which should have been easy to answer

[leech]

Well, I pre-ordered one the day that it was available for pre-order. Then I got a mail that showed that it'd ship Mid-July. THen they updated the page to July 15th. I actually recieved my Parhelia on July 5th. And haven't been able to play Neverwinter Nights since. OUCH. Oh well, worth it so I can watch videos on my TV. Later guys.

Leech

[GT98]

No problems here. I placed a preorder the day it came out (PU18 a matter of fact) and got it July 9th.

[DPGX]

It sounds like the system problem occured this week, so anyone awaiting an order, or whos order is listed as processing, their order has likely shipped {assuming mine was as they stated}.

Mike

[103er-Fan]

I just ordered there! I hope everything works fine, because my Credit Card expires 07/2002

[Muad'Dib]

DPGX - I ordered it on the 9th and I'm having the exact troubles you are. I ordered it through UPS 3 day though instead Fed-Ex and I also don't have a tracking number. Says that it was shipped on the 15th though which means I should get it today - at least I hope I do....

I'm glad you called them though. Saved me the trouble as I was going to do that today.

-D

***EDIT***

They seemed to have fixed their system troubles. My tracking number is up - I suggest you check yours.

I don't know how yours will be, but Matrox says it shipped on the 15th, but UPS recieved shipping data at 6:55 on the 16th.... WTF! Left Vegas at 7:08 this morning....

[UberLord]

Still no tracking number for me

[DPGX]

Its here!! Just got home for lunch so I can install it now, Ill report back later

Mike

[KvHagedorn]

The site was all crapped out so I went to the "contact" link, got the 800 number and called. Preorder #17 got here (no thanks to FedEx, who had their elephant step on it.. luckily got the non-card half of the box.)

[UberLord]

It shipped

Hopefully be there when I get home - in about 9 hours time. Ohhhhh the waiting!!

[Muad'Dib]

Got it...

[bingo13]

I was PU-7 on the preorder and it finally arrived today.

[bag_it]

I got mine last week, about 7 days ahead of scheduled delivery (nice one).

So far, i'm impressed with the P card.

BUT

Matrox, please get your packaging sorted out. Having a 289 quid card rattling around in the card board box without any padding!

P.S. I lay out PCBs for a living, so I get to see alot of good and bad cards... but this Matrox card is just fabulous! I really like the use of capacitor packs on the reverse side inside the P chip.

robert.