Tweet
fed up with bring dicked about by BT
As the title sez, I'm fed up with bring dicked about by BT.
16 months ago I put my name down as an early adopter for ADSL. 9 months later they still hadn't fitted it so I rang them again in Jan of this year. Although I had originally receved a confirmation email of my interest, they had lost my order! Wtf, so I re-ordered. This time they did a quick line test and assuming their were no further problems, agreed an installation date of mid feb. So far so good. On the day of installation I rang up to inquire about my welcome pack only to be told that my line had failed the test a week earlier (WTF no 2) and was out of range of my exchange. I then asked then why they hadn't had the decency to inform me of this but all I received was a typical limp wristed response.
However, a few days later I received a phone call from them (BT) asking if I had a 2nd line in the house because they could test that one for ADSL compatibility. Unfortunately I didnt but was prepared to pay for a 2nd line fitted if it meant I could have broadband internet.
At this stage I should say that my closest digital exchange is less than a KM from where I live but my phone line is routed to one 3 KM away!!
I then raised an order with BT for a 2nd line informing them that I was only interested if it was routed to the nearest exchange and that if this was not possible would they please inform me before hand so I dont waste another days holiday. Simple, you might think. On the day, the engineer duly arrived and I told him what I wanted. "Cant do that, all phone lines in this estate are routed to the exchange 4 miles away". WTF (3), another wasted holiday.
At this stage I decided to to go to the local cable company (NTL) that had just announced broadband. Unfortunately the cable in MK is owned (you guessed correctly) by BT and they wont allow NTL to use it for broadband services (or so I am told).
At this point I am exasperatted, I live in the newest city in the UK (less than 30 yrs old) and I cant even get broadband services. I'm thinking to myself that this must be a f**king joke. However there is a light at the end of the tunnel and it is called RASDL. Yes! I am now within distance of my exchange. Luckilly for me I am now working from home for a few weeks and my company has agreed to pay for ADSL plus the 1st 3 months of usage.
3 weeks a go I phoned a local (very good) ISP called PowerNet and they told me that RASDL was now in operation in MK. Unfortunately Powernet were priced a little high so I had to go back to BT. I then phoned BT, created a new order and agreed on an installation date of (AM) 20th Aug . I was chuffed cuz they sent me 2 welcome packs (ok another cockup but acceptable).
At 3:00 pm on the 20th the engineer still hadnt arrived so I rang BT only to be told that they had problems on a previous call and that I would need to rearrange a new installation date. WTF (4), havent these people ever heard of customer service. They couldnt be arsed to even phone me and let me know.
It shoud now be installed tomorrow. If they cock up again shit will hit the fan.
As an aside, my nephew recently moved into his new flat and within a few weeks had blindingly fast DSL..what a pisser.
Without trying to sound too much like Jerry Springer, one of the moral(s) of this episode is never to deal with a company that doest have good customer service. Unfortunately my hands are tied.
16 months ago I put my name down as an early adopter for ADSL. 9 months later they still hadn't fitted it so I rang them again in Jan of this year. Although I had originally receved a confirmation email of my interest, they had lost my order! Wtf, so I re-ordered. This time they did a quick line test and assuming their were no further problems, agreed an installation date of mid feb. So far so good. On the day of installation I rang up to inquire about my welcome pack only to be told that my line had failed the test a week earlier (WTF no 2) and was out of range of my exchange. I then asked then why they hadn't had the decency to inform me of this but all I received was a typical limp wristed response.
However, a few days later I received a phone call from them (BT) asking if I had a 2nd line in the house because they could test that one for ADSL compatibility. Unfortunately I didnt but was prepared to pay for a 2nd line fitted if it meant I could have broadband internet.
At this stage I should say that my closest digital exchange is less than a KM from where I live but my phone line is routed to one 3 KM away!!
I then raised an order with BT for a 2nd line informing them that I was only interested if it was routed to the nearest exchange and that if this was not possible would they please inform me before hand so I dont waste another days holiday. Simple, you might think. On the day, the engineer duly arrived and I told him what I wanted. "Cant do that, all phone lines in this estate are routed to the exchange 4 miles away". WTF (3), another wasted holiday.
At this stage I decided to to go to the local cable company (NTL) that had just announced broadband. Unfortunately the cable in MK is owned (you guessed correctly) by BT and they wont allow NTL to use it for broadband services (or so I am told).
At this point I am exasperatted, I live in the newest city in the UK (less than 30 yrs old) and I cant even get broadband services. I'm thinking to myself that this must be a f**king joke. However there is a light at the end of the tunnel and it is called RASDL. Yes! I am now within distance of my exchange. Luckilly for me I am now working from home for a few weeks and my company has agreed to pay for ADSL plus the 1st 3 months of usage.
3 weeks a go I phoned a local (very good) ISP called PowerNet and they told me that RASDL was now in operation in MK. Unfortunately Powernet were priced a little high so I had to go back to BT. I then phoned BT, created a new order and agreed on an installation date of (AM) 20th Aug . I was chuffed cuz they sent me 2 welcome packs (ok another cockup but acceptable).
At 3:00 pm on the 20th the engineer still hadnt arrived so I rang BT only to be told that they had problems on a previous call and that I would need to rearrange a new installation date. WTF (4), havent these people ever heard of customer service. They couldnt be arsed to even phone me and let me know.
It shoud now be installed tomorrow. If they cock up again shit will hit the fan.
As an aside, my nephew recently moved into his new flat and within a few weeks had blindingly fast DSL..what a pisser.
Without trying to sound too much like Jerry Springer, one of the moral(s) of this episode is never to deal with a company that doest have good customer service. Unfortunately my hands are tied.
Comment