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Companies should do the following.
1) Realtime stock updates.
2) If theres a problem with the credit details inform the buyer asap via email.
3) Keep the buyer informed by email of the progress of the ordered item.
4) Make next day delivery is next day 99% of companies don't do this. Refund the customer if they can't deliver this.
What they shouldn't do
1) Advertise stock they haven't got.
2) Sit on failed credit card transactions.
3) Fail to inform the buyer of any delays.
I'm saying this becuase I ordered a replacement motherboard Monday night and chose express delivery. The item was listed in stock 100 of the blighters. Therefore since the company promises a max of two days delivery I should have had the parcel yesterday. The site also claims that if theres a delay email will tell you the progress. I checked the online progress it just says order confirmed as did my email Monday night. I rang them up today to be told that it had just arrived and was being shipped and would arrive Monday. I still haven't had an email to confirm this. Normally this company is very good so hopefully it's a one off but sadly this sort of shabby online dealing is common occurance.
1) Realtime stock updates.
2) If theres a problem with the credit details inform the buyer asap via email.
3) Keep the buyer informed by email of the progress of the ordered item.
4) Make next day delivery is next day 99% of companies don't do this. Refund the customer if they can't deliver this.
What they shouldn't do
1) Advertise stock they haven't got.
2) Sit on failed credit card transactions.
3) Fail to inform the buyer of any delays.
I'm saying this becuase I ordered a replacement motherboard Monday night and chose express delivery. The item was listed in stock 100 of the blighters. Therefore since the company promises a max of two days delivery I should have had the parcel yesterday. The site also claims that if theres a delay email will tell you the progress. I checked the online progress it just says order confirmed as did my email Monday night. I rang them up today to be told that it had just arrived and was being shipped and would arrive Monday. I still haven't had an email to confirm this. Normally this company is very good so hopefully it's a one off but sadly this sort of shabby online dealing is common occurance.
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